jnsjns 1 Posted March 5, 2020 Share Posted March 5, 2020 Hi Yesterday, Microsoft Office Word 2010 to crash or freezed and also Adobe Reader DC hangs when opening a PDF file too. after we tried disable protect in ESET Applicable PC. Office Word 2010 and Adobe Reader DC both softwear It's worked! also After update "ESET Ver.7.1.2053.1" every thing worked out fine! Is it ESET Ver.6.5.2118.4 's Bug? Link to comment Share on other sites More sharing options...
Valleria 0 Posted March 11, 2020 Share Posted March 11, 2020 Hi 😊 I have same problem. And [After update "ESET Ver.7.1.2053.1" every thing worked out fine!] It happened to me March 4. Can't I use Ver6.5 anymore? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 11, 2020 Administrators Share Posted March 11, 2020 4 hours ago, Valleria said: Can't I use Ver6.5 anymore? On Windows XP and Windows Server 2003 the latest version 6.5 should be used. On any newer OS you should use the latest v7. Link to comment Share on other sites More sharing options...
Valleria 0 Posted March 11, 2020 Share Posted March 11, 2020 Thank you Marcos😊 We used Windows10 & V6.5 as you said. But I have question. It worked fine until last month. Why doesn't it work at the same time in March ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 11, 2020 Administrators Share Posted March 11, 2020 Endpoint v6.5 is very old and no changes have been made to it for years except for module updates. If it works with v7.1 or 7.2 alright, consider the issue resolved. If you want to have machines protected to the maximum extent against current malware, there's no other solution than upgrading to v7 anyways. Link to comment Share on other sites More sharing options...
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