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Agent not Upgrdae to V7 - upgrade.json


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Hi Dears,

In one of our network we have problem with upgrading over 70% of Client's Agent from V6.5 to 7.0.577.0,

After sending Upgrade component Task, Most of them failed with this Error :

File already exists 'C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Data\upgrade.json'. Cannot continue with agent upgrade

 

What is the solution ?

Console.jpg

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After Delete upgrade.json file and rerun the task , This Error accrued :

Error creating 'era-updater' service (0x430): (0x430), The specified service has been marked for deletion

After a Restart Agent upgrade correctly.

Edited by kamiran.asia
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  • ESET Staff

Any chance upgrade task was run parallel on clients, i.e. were there no two such task executed at the same moment on client machines? It would explain this kind of fialure...

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