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Brian Mitchell

NOD32 causing Firefox browsing issues on Ubuntu

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I am running Ubuntu Desktop 19.10 (GNOME 3.34.2) and am having a strange problem with NOD32 4.0.90.0 (64-bit).

I have a Firefox (73.0.1) window open to YouTube TV (streaming a TV program) and after a while (~5 minutes), other Firefox windows will stop browsing. The windows/tabs open just fine but won’t display any content nor can I access any URL.

It doesn’t matter if I disable the ESET protection or not, the behavior is still the same. However, if I remove NOD32, everything works OK. I’ve tested this multiple times by reinstalling NOD32, and each time the problem returns until I uninstall it.

This is a fresh build of Ubuntu 19.10 but I’ve also found this same behavior in Ubuntu 18.04.

Edited by Brian Mitchell

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Please upgrade ESET to the latest version 4.0.93. However, NOD32 for Linux desktop does not have web access protection or other protection modules that might affect browsing. Should the problem persist, please collect logs as per https://support.eset.com/en/kb6159-run-the-info-getcommand-on-a-linux-virtual-machine-and-send-the-logs-to-eset-technical-support and open a support ticket with your local ESET distributor.

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Thank you Marcos! I installed 4.0.93 and observed the same behavior so I submitted a ticket along with the customer_info.tgz.

I discovered that Chrome also has issues streaming with NOD32 installed. If I try to watch a ‘twitch.tv’ stream, it will black out after a few minutes and sometimes I’ll get an error saying Chrome unexpectedly shut down”. Like with Firefox, disabling NOD32 doesn’t fix the problem, but uninstalling it completely does.

I noticed that it requires some 32-bit libraries to run even though it’s supposed to be a 64-bit product. ‘libgtk2.0-0’ (for Ubuntu 19) & ‘libc6-i386’. Hopefully there's no conflict.

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