Dump Kids 0 Posted February 23, 2020 Share Posted February 23, 2020 Hello, all, I want to ask, why when downloading the installer on esmc, there is an error "Failed to download the installer: Selected package is not in repository." is there a similar case like me? this is my error image this my log from esmc 2020-02-23 14:50:12 Error: CInstallersModule [Thread 7f273af34700]: Repository query returned 0 packages. This can be caused by unofficial version of ERA Server. 2020-02-23 14:50:12 Error: ConsoleApiModule [Thread 7f273bf36700]: 2 Error while processing GetBundleInstaller 198: Repository query returned 0 packages. This can be caused by unofficial version of ERA Server. i use esmc : 7.1.503.0 mysql 14.14 Distrib 5.7.29, for Linux (x86_64) using EditLine wrapper odbc 5.3.10 OS : Centos 7 I hope someone can help me, Regards, Link to comment Share on other sites More sharing options...
Cp3p0 6 Posted February 23, 2020 Share Posted February 23, 2020 Hey, I would first recommend ruling out any potential firewall from blocking the communication to ESETs repository servers. The list can be found here - https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall#era6 Link to comment Share on other sites More sharing options...
Dump Kids 0 Posted February 24, 2020 Author Share Posted February 24, 2020 2 hours ago, Cp3p0 said: Hey, I would first recommend ruling out any potential firewall from blocking the communication to ESETs repository servers. The list can be found here - https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall#era6 thansk for your answer, i will try it, Regards, Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted February 24, 2020 ESET Staff Share Posted February 24, 2020 This issue seems to be not related to network, i.e. there is no problem with communication with ESET infrastructure. Could you please provide version of ESMC (7.0 or 7.1?) and also exact specification of package you are trying to create, i.e. type of product, it's version and language. Asking because we have recently discovered similar issue with JPN packages. Link to comment Share on other sites More sharing options...
Dump Kids 0 Posted February 24, 2020 Author Share Posted February 24, 2020 1 hour ago, MartinK said: This issue seems to be not related to network, i.e. there is no problem with communication with ESET infrastructure. Could you please provide version of ESMC (7.0 or 7.1?) and also exact specification of package you are trying to create, i.e. type of product, it's version and language. Asking because we have recently discovered similar issue with JPN packages. i use this version EEA 7.0.2100.4 en_US Windows and i still have same error on log era server Link to comment Share on other sites More sharing options...
Dump Kids 0 Posted February 27, 2020 Author Share Posted February 27, 2020 On 2/24/2020 at 6:52 AM, Cp3p0 said: Hey, I would first recommend ruling out any potential firewall from blocking the communication to ESETs repository servers. The list can be found here - https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall#era6 I did something like that, but it's still the same, how do I check if it's not blocked with a firewall? Link to comment Share on other sites More sharing options...
Most Valued Members ewong 8 Posted March 3, 2020 Most Valued Members Share Posted March 3, 2020 As @Martink mentioned, this isn't an issue with being blocked by a firewall. We are talking about http and not some different protocol. Furthermore, it's an indication more on the server not finding the said package. If it was a network issue, you'd see something along the lines of "Cannot find or access http://repository.eset.com". That said, the first item in the log you showed seems to point out something else. "4 Unexpected error while processing..." Link to comment Share on other sites More sharing options...
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