Carlito 0 Posted February 21, 2020 Posted February 21, 2020 HI all, this issue bugs me somewhat but I'm not too experienced with the software so I maybe be ignorant of workarounds. The clients I support remotely every now and then need to restart there machines/workstations after various updates, so far I have to do this with the user around in order to get them to tap in their password. Is there a way to do this remotely as if can be disruptive to their work day?
ESET Staff MichalJ 434 Posted February 22, 2020 ESET Staff Posted February 22, 2020 Hello, such procedure should be possible for both EEE and EFDE, I have contacted my colleagues, and they will respond with instructions on Monday.
Former ESET Employees Kristian Cajkovsky 4 Posted February 24, 2020 Former ESET Employees Posted February 24, 2020 (edited) Hello @Carlito, We have recently implemented this into our ESET Endpoint Encryption Server. This feature allows you to pass the pre-boot authentication therefore allowing you to work on the machine remotely. Make sure you have upgraded to version 3.0.1. Client also requires 5.0.5. Enabling Maintenance Mode Note: You can select multiple workstations at once to apply this. Not selecting any, will automatically apply this to all workstations. Access your workstations tab Select Pre-Boot Authentication 3.Select Disable/Enable from the drop down. 4.Disabling Pre-Boot Authentication allows you to choose one of the three options (Hours, Date/Time, Reboots) Edited February 25, 2020 by Kristian Cajkovsky Carlito 1
Carlito 0 Posted March 16, 2020 Author Posted March 16, 2020 This is fantastic. Thank you for the procedure. Is there any chance the update will be rolled out to the auto updater in the near future?
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