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Ken Macdonald

NOD32 appears to run, but can not be accessed

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I attempted to update ESET, modules appeared to update, but engine would not update. I used the repair function for ESET in Windows 10 apps, and now ESET starts up, but cannot be configured (eg. update modules) and there is no icon on the taskbar. ESET can not be uninstalled, the uninstall in Windows 10 apps is greyed out. Trying to uninstall using ESET uninstall

(esetuninstaller.exe) does not work as the network is disabled despite doing a safe boot with network enabled. 

Under Windows Virus and threat protection ESET is reported as running: no actions needed for Threats, Settings, or Updates. Clicking the OpenApp brings up NOD32 logo for less than a second, and then it is gone, and also no icon on the task bar.

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What happens if you run the Uninstall tool in safe mode and then attempt to install the latest v13.0.24?

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4 hours ago, Ken Macdonald said:

(esetuninstaller.exe) does not work as the network is disabled despite doing a safe boot with network enabled.

OP tried to do this.

Question is why Eset Uninstaller utility needs network connectivity in the first place?

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I wanted to know what happens when running the uninstall tool. It runs even without network. Did it detect ESET? If so, did it fail to remove it? Could you post the uninstall log that was generated?

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6 hours ago, Ken Macdonald said:

now ESET starts up, but cannot be configured (eg. update modules) and there is no icon on the taskbar.

First, make sure that Eset icon is not hidden on the desktop toolbar. Click on the up arrow symbol on the toolbar. If Eset icon shows there, drag it to the desktop tool bar.

If the Eset desktop toolbar icon is not hidden, the GUI can be accessed via the Win 10 Start menu. From there, select Nod32; right button mouse click on it;  and pin the Eset icon to the desktop toolbar as shown in the below screen shot:

Eset_taskbar.png.51699f93542e2f90b8b639ac356c5c2a.png

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15 hours ago, itman said:

First, make sure that Eset icon is not hidden on the desktop toolbar. Click on the up arrow symbol on the toolbar. If Eset icon shows there, drag it to the desktop tool bar.

If the Eset desktop toolbar icon is not hidden, the GUI can be accessed via the Win 10 Start menu. From there, select Nod32; right button mouse click on it;  and pin the Eset icon to the desktop toolbar as shown in the below screen shot:

Eset_taskbar.png.51699f93542e2f90b8b639ac356c5c2a.png

Yes, I am familiar with the up arrow that can hold taskbar icons. There is NO ESET icon in the taskbar. I can pin the ESET icon to the taskbar, but clicking it does not bring up the ESET window. When clicking on it there briefly appears the NOD32 logo, surrounded by a transparent box outlined in red, then nothing -> no ESET window.

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Could you please provide the uninstall tool log created after running the uninstall tool in safe mode?

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17 hours ago, Marcos said:

I wanted to know what happens when running the uninstall tool. It runs even without network. Did it detect ESET? If so, did it fail to remove it? Could you post the uninstall log that was generated?

I did not even try to run the ESET uninstall as the documentation said to run windows in safe mode with networking, since networking was not running, I did not see the point. If the documentation states that I should run the uninstall tool with networking enabled, why would I run it without networking? However, I will run the ESET uninstall program in safe mode without networking, and see what happens.

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The KB refers to another KB with instructions how to start Windows in safe mode with networking since it's the only relevant KB we have. It wouldn't t make much sense to have basically 2 identical KBs for booting to safe mode with and without networking. I, for one, can't think of a scenario when safe mode without networking should be recommended.

Therefore you can choose safe boot mode with or without networking, it doesn't matter. The uninstall tool doesn't need Internet connection to work.

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7 hours ago, Marcos said:

The KB refers to another KB with instructions how to start Windows in safe mode with networking since it's the only relevant KB we have. It wouldn't t make much sense to have basically 2 identical KBs for booting to safe mode with and without networking. I, for one, can't think of a scenario when safe mode without networking should be recommended.

Therefore you can choose safe boot mode with or without networking, it doesn't matter. The uninstall tool doesn't need Internet connection to work.

I ran the ESET uninstall program, and it appears to have uninstalled ESET. no log file that I can see. Now I will attempt reinstalling ESET. Unfortunately I can not logon to ESET Estore as it claims that the only email account I have used for ESET, and one which I have used in the past to logon to the ESET Estore, is no longer valid, and is not associated with an ESET licence. I'll see if I can use the original email from ESET to download the program.

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49 minutes ago, Ken Macdonald said:

I'll see if I can use the original email from ESET to download the program

In that e-mail should be your licensing key. That's all you need to re-install Eset.

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2 hours ago, itman said:

In that e-mail should be your licensing key. That's all you need to re-install Eset.

true, and I have reinstalled ESET. I don't know if it is a bog concern, but I have 5 machines with ESET installed, yet ESET only sent my 4 licences when I asked for copies, and I have no idea if the licence I used to reinstall ESET was the same licence I used to install it on that machine when I first did so. We'll see what happens.

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You have 2 license for ESET NOD32 Antivirus. One for 1 machine and the other for 3 machines. Perhaps the best course of action would be contacting your local ESET distributor and asking to merge both into one license covering 5 devices.

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