delaware 0 Posted February 16, 2020 Share Posted February 16, 2020 My MacBook Pro recently updated the operating system and I received Security risk alert. The instructions said to ‘Open System Preferences and allow apps from ESET, spoil.sr.o. To load extensions’. when opening System Preferences, I do not find the option to do that. Can someone point me in the correct direction, please. I cannot use my laptop until it is once again secure. thanks deleware Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted February 16, 2020 Administrators Share Posted February 16, 2020 Please refer to https://support.eset.com/en/kb6512-eset-system-extension-blocked-in-macos-high-sierra-1013-and-later for instructions. Link to comment Share on other sites More sharing options...
delaware 0 Posted February 17, 2020 Author Share Posted February 17, 2020 Hi Marcos, Thanks for attempting help me solve this. My new system is macOS Catalina, version 10.15.3 When i get to step # 3, fig. 2-3, "System software from developer "ESET, spot,s r. o." was blocked from loading" does not appear on the screen. Is there something else I need to be doing? Thanks again, delaware Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted February 17, 2020 Administrators Share Posted February 17, 2020 If the following doesn't help either, please contact customer care: https://support.eset.com/en/kb6570-eset-system-extensions-not-approved-properly-in-macos-high-sierra-1013-and-later Link to comment Share on other sites More sharing options...
delaware 0 Posted February 17, 2020 Author Share Posted February 17, 2020 Hi again, Marcos. My MAC tells me I have no way to open 'SQL command file. Do you mean customer care at Apple or ESET 7 hours ago, Marcos said: If the following doesn't help either, please contact customer care: https://support.eset.com/en/kb6570-eset-system-extensions-not-approved-properly-in-macos-high-sierra-1013-and-later Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted February 18, 2020 Administrators Share Posted February 18, 2020 I meant ESET's customer care. Please provide them with logs collected as per https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support and maybe a couple of screen shots as well to demonstrate the issue. Link to comment Share on other sites More sharing options...
delaware 0 Posted February 19, 2020 Author Share Posted February 19, 2020 I am unable to download the Log Collector Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted February 19, 2020 Administrators Share Posted February 19, 2020 It looks like you opened https://support.eset.com/en/kb3466-how-do-i-use-eset-log-collector with instructions for Windows in error. My link was different: https://support.eset.com/en/kb3404-use-eset-logcollector-on-macos-and-send-the-logs-to-eset-technical-support Link to comment Share on other sites More sharing options...
dopameme 0 Posted February 20, 2020 Share Posted February 20, 2020 I'm having this exact same issue, does anyone have any update on how to fix? Link to comment Share on other sites More sharing options...
delaware 0 Posted February 21, 2020 Author Share Posted February 21, 2020 Sorry, Marcos. See if the attached is what I need. Thanks! customer_info.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted February 21, 2020 Administrators Share Posted February 21, 2020 Logs need to be provided to customer care that will pass them further to developers. Please create a support ticket with your local ESET distributor. Link to comment Share on other sites More sharing options...
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