Rusterholz 0 Posted February 14, 2020 Share Posted February 14, 2020 Hi Everybody, I hope you can help me with a problem, that I have been trying to solve. In ESET Cloud Administrator there is a log option under each computer -> Logs -> SysInspector, Log Collector and Diagnostic logs. I am trying to get diagnostic information for debugging purposes, but no matter what I do there is no data in the DIagnostic logs! I have tried resending and turning on diagnostics, but there is nothing in them? Can anyone help me or guide me to a topic, that I haven't been able to find myself? Thank you very much for you're time and help. Best Regards Daniel Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 14, 2020 ESET Staff Share Posted February 14, 2020 Hello, Diagnostic logging basically transfers all of the information from the log files stored on the clients, for whose the diagnostic logging is enabled. It might take a while, till the task executes, the collection is enabled, and logs are transferred. For how long you kept that function that enabled? Also, which logs in particular you want to collect? Is the particular feature actually enabled on the target machine? Link to comment Share on other sites More sharing options...
Rusterholz 0 Posted February 14, 2020 Author Share Posted February 14, 2020 Hi Michalj, I have tried enabling this function a few times and trying at least one whole day. Right now I want to collect the Firewall log. I use the policies for setting up the clients, but can you help with what needs to be turned on? I tried enabling network protection, but that did not help. Please see settings below. Link to comment Share on other sites More sharing options...
Rusterholz 0 Posted February 24, 2020 Author Share Posted February 24, 2020 (edited) On 2/14/2020 at 3:22 PM, MichalJ said: Hello, Diagnostic logging basically transfers all of the information from the log files stored on the clients, for whose the diagnostic logging is enabled. It might take a while, till the task executes, the collection is enabled, and logs are transferred. For how long you kept that function that enabled? Also, which logs in particular you want to collect? Is the particular feature actually enabled on the target machine? Hi Michalj, Did you see my response and could you lead me to the right path? I hope you can help Best regards Daniel Edited February 24, 2020 by Rusterholz Link to comment Share on other sites More sharing options...
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