The antivirus eats my mails.

[Disi 0]

Hello! I've got an issue with ESET Mail Security.

Sometimes the antivirus damaging my emails.

I tried to make skip corrupted mails, but it didn't work.

 

The errors:

Aug 22 10:23:11 scorpion9 esets_daemon[16587]: summ[40cb03cb]: vdb=42505, agent=mda, name="from: rates@clinet.example to: rates@clinet.example, rates@myemailserver.com, kt@myemailserver.com with subject SECRET DATA dated Thu, 22 Aug 2019 10:23:06 +0000 ", virus="", action="", info="archive damaged - the file could not be extracted.", avstatus="not scanned", hop="discarded"
Aug 22 10:23:11 scorpion9 esets_daemon[16587]: part[40cb03cb]: vdb=42505, agent=mda, name="from: rates@clinet.example to: rates@clinet.example, rates@myemailserver.com, kt@myemailserver.com with subject SECRET DATA dated Thu, 22 Aug 2019 10:23:06 +0000  » MIME » file.xls", virus="", action="", info="archive damaged - the file could not be extracted."
Aug 22 10:23:12 scorpion9 esets_daemon[16587]: summ[40cb04cc]: vdb=42505, agent=mda, name="from: rates@clinet.example to: rates@clinet.example, rates@myemailserver.com, kt@myemailserver.com with subject SECRET DATA dated Thu, 22 Aug 2019 10:23:06 +0000 ", virus="", action="", info="archive damaged - the file could not be extracted.", avstatus="not scanned", hop="discarded"
Aug 22 10:23:12 scorpion9 esets_daemon[16587]: part[40cb04cc]: vdb=42505, agent=mda, name="from: rates@clinet.example to: rates@clinet.example, rates@myemailserver.com, kt@myemailserver.com with subject SECRET DATA dated Thu, 22 Aug 2019 10:23:06 +0000  » MIME » file.xls", virus="", action="", info="archive damaged - the file could not be extracted."
Aug 21 11:31:21 scorpion9 esets_daemon[16587]: summ[40cb0368]: vdb=42493, agent=mda, name="from: outrates@anotherclient.net to: rates@myemailserver.com, kt@myemailserver.com, em@anotherclient.net with subject SECRET DATA dated Wed, 21 Aug 2019 14:31:20 +0300 ", virus="", action="", info="archive damaged - the file could not be extracted.", avstatus="not scanned", hop="discarded"
Aug 21 11:31:21 scorpion9 esets_daemon[16587]: part[40cb0368]: vdb=42493, agent=mda, name="from: outrates@anotherclient.net to: rates@myemailserver.com, kt@myemailserver.com, em@anotherclient.net with subject SECRET DATA dated Wed, 21 Aug 2019 14:31:20 +0300  » MIME » part001.txt", virus="", action="", info="archive damaged - the file could not be extracted."
Aug 21 11:31:21 scorpion9 esets_daemon[16587]: summ[40cb0469]: vdb=42493, agent=mda, name="from: outrates@anotherclient.net to: rates@myemailserver.com, kt@myemailserver.com, em@anotherclient.net with subject SECRET DATA dated Wed, 21 Aug 2019 14:31:20 +0300 ", virus="", action="", info="archive damaged - the file could not be extracted.", avstatus="not scanned", hop="discarded"
Aug 21 11:31:21 scorpion9 esets_daemon[16587]: part[40cb0469]: vdb=42493, agent=mda, name="from: outrates@anotherclient.net to: rates@myemailserver.com, kt@myemailserver.com, em@anotherclient.net with subject SECRET DATA dated Wed, 21 Aug 2019 14:31:20 +0300  » MIME » part001.txt", virus="", action="", info="archive damaged - the file could not be extracted."

 

I tried to write in support, but they can do nothing. I don't know how does it works. If I can contact with international specialist which can setting up it on my server it will be well.

 

Version: 4.5.15

Keys and license: By request

Edited February 12, 2020 by Disi

[Marcos 5,070]

The above log doesn't indicate any manipulation with email messages by ESET. Your local ESET distributor should at least forward logs from your system along with examples of original and "corrupted" email to ESET HQ for perusal. Did you contact ESET Russia? Do you have a ticket ID that we could use as a reference when inquiring the distributor about your ticket?

[Disi 0]

2 minutes ago, Marcos said:

The above log doesn't indicate any manipulation with email messages by ESET. Your local ESET distributor should at least forward logs from your system along with examples of original and "corrupted" email to ESET HQ for perusal. Did you contact ESET Russia? Do you have a ticket ID that we could use as a reference when inquiring the distributor about your ticket?

I have. ESET Russia: 0001327340

[Disi 0]

21 minutes ago, Marcos said:

Your local ESET distributor should at least forward logs from your system along with examples of original and "corrupted" email to ESET HQ for perusal.

Yes, I sent this log them. I can't send the "corrupted" email because the AV not pass the email.

Edited February 12, 2020 by Disi

[Disi 0]

23 hours ago, Marcos said:

The above log doesn't indicate any manipulation with email messages by ESET.

Why?

avstatus="not scanned", hop="discarded"