Disi 0 Posted February 12, 2020 Share Posted February 12, 2020 (edited) Hello! I've got an issue with ESET Mail Security. Sometimes the antivirus damaging my emails. I tried to make skip corrupted mails, but it didn't work. The errors: Aug 22 10:23:11 scorpion9 esets_daemon[16587]: summ[40cb03cb]: vdb=42505, agent=mda, name="from: rates@clinet.example to: rates@clinet.example, rates@myemailserver.com, kt@myemailserver.com with subject SECRET DATA dated Thu, 22 Aug 2019 10:23:06 +0000 ", virus="", action="", info="archive damaged - the file could not be extracted.", avstatus="not scanned", hop="discarded" Aug 22 10:23:11 scorpion9 esets_daemon[16587]: part[40cb03cb]: vdb=42505, agent=mda, name="from: rates@clinet.example to: rates@clinet.example, rates@myemailserver.com, kt@myemailserver.com with subject SECRET DATA dated Thu, 22 Aug 2019 10:23:06 +0000 » MIME » file.xls", virus="", action="", info="archive damaged - the file could not be extracted." Aug 22 10:23:12 scorpion9 esets_daemon[16587]: summ[40cb04cc]: vdb=42505, agent=mda, name="from: rates@clinet.example to: rates@clinet.example, rates@myemailserver.com, kt@myemailserver.com with subject SECRET DATA dated Thu, 22 Aug 2019 10:23:06 +0000 ", virus="", action="", info="archive damaged - the file could not be extracted.", avstatus="not scanned", hop="discarded" Aug 22 10:23:12 scorpion9 esets_daemon[16587]: part[40cb04cc]: vdb=42505, agent=mda, name="from: rates@clinet.example to: rates@clinet.example, rates@myemailserver.com, kt@myemailserver.com with subject SECRET DATA dated Thu, 22 Aug 2019 10:23:06 +0000 » MIME » file.xls", virus="", action="", info="archive damaged - the file could not be extracted." Aug 21 11:31:21 scorpion9 esets_daemon[16587]: summ[40cb0368]: vdb=42493, agent=mda, name="from: outrates@anotherclient.net to: rates@myemailserver.com, kt@myemailserver.com, em@anotherclient.net with subject SECRET DATA dated Wed, 21 Aug 2019 14:31:20 +0300 ", virus="", action="", info="archive damaged - the file could not be extracted.", avstatus="not scanned", hop="discarded" Aug 21 11:31:21 scorpion9 esets_daemon[16587]: part[40cb0368]: vdb=42493, agent=mda, name="from: outrates@anotherclient.net to: rates@myemailserver.com, kt@myemailserver.com, em@anotherclient.net with subject SECRET DATA dated Wed, 21 Aug 2019 14:31:20 +0300 » MIME » part001.txt", virus="", action="", info="archive damaged - the file could not be extracted." Aug 21 11:31:21 scorpion9 esets_daemon[16587]: summ[40cb0469]: vdb=42493, agent=mda, name="from: outrates@anotherclient.net to: rates@myemailserver.com, kt@myemailserver.com, em@anotherclient.net with subject SECRET DATA dated Wed, 21 Aug 2019 14:31:20 +0300 ", virus="", action="", info="archive damaged - the file could not be extracted.", avstatus="not scanned", hop="discarded" Aug 21 11:31:21 scorpion9 esets_daemon[16587]: part[40cb0469]: vdb=42493, agent=mda, name="from: outrates@anotherclient.net to: rates@myemailserver.com, kt@myemailserver.com, em@anotherclient.net with subject SECRET DATA dated Wed, 21 Aug 2019 14:31:20 +0300 » MIME » part001.txt", virus="", action="", info="archive damaged - the file could not be extracted." I tried to write in support, but they can do nothing. I don't know how does it works. If I can contact with international specialist which can setting up it on my server it will be well. Version: 4.5.15 Keys and license: By request Edited February 12, 2020 by Disi Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted February 12, 2020 Administrators Share Posted February 12, 2020 The above log doesn't indicate any manipulation with email messages by ESET. Your local ESET distributor should at least forward logs from your system along with examples of original and "corrupted" email to ESET HQ for perusal. Did you contact ESET Russia? Do you have a ticket ID that we could use as a reference when inquiring the distributor about your ticket? Link to comment Share on other sites More sharing options...
Disi 0 Posted February 12, 2020 Author Share Posted February 12, 2020 2 minutes ago, Marcos said: The above log doesn't indicate any manipulation with email messages by ESET. Your local ESET distributor should at least forward logs from your system along with examples of original and "corrupted" email to ESET HQ for perusal. Did you contact ESET Russia? Do you have a ticket ID that we could use as a reference when inquiring the distributor about your ticket? I have. ESET Russia: 0001327340 Link to comment Share on other sites More sharing options...
Disi 0 Posted February 12, 2020 Author Share Posted February 12, 2020 (edited) 21 minutes ago, Marcos said: Your local ESET distributor should at least forward logs from your system along with examples of original and "corrupted" email to ESET HQ for perusal. Yes, I sent this log them. I can't send the "corrupted" email because the AV not pass the email. Edited February 12, 2020 by Disi Link to comment Share on other sites More sharing options...
Disi 0 Posted February 13, 2020 Author Share Posted February 13, 2020 23 hours ago, Marcos said: The above log doesn't indicate any manipulation with email messages by ESET. Why? avstatus="not scanned", hop="discarded" Link to comment Share on other sites More sharing options...
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