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Unfortunately you didn't mention what issue you are having. Since the "reference number" doesn't ring a bell, I would recommend contacting your local ESET distributor for assistance.

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i purchased a ESET Internet Security, 2-years on  02, feb 2020 & not yet received any email  with download and installation instructions.

reference number: 210193149

please send the mail  with download and installation instructions.

 

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7 hours ago, Rajeshnuthulapati said:

i purchased a ESET Internet Security, 2-years on  02, feb 2020 & not yet received any email  with download and installation instructions.

reference number: 210193149

please send the mail  with download and installation instructions.

 

If it's still not there check it hasn't accidentally landed in the spam folder

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