Parental Control portal unavailble

[nospam2007 0]

When trying to access the Parental Control portal https://parentalcontrol.eset.com/Profile, i only recieve this screen:

We are sorry,
the service is not available.

Go back to previous page

[Marcos 5,071]

I was able to log in to the Parental Control portal alright. Does the problem still persist?

[nospam2007 0]

Hi Marcos, thanks for your prompt reply.

unfortunately, I still recieve the same message, even on my office computer. 

I also tried with several browsers like Chrome, Firefox and Edge (Chromium).

[Marcos 5,071]

Please provide a Wireshark pcap log from time when you open the Parental Control portal website. Alternatively you can enable network protection logging, open the website, disable logging and then collect logs with ESET Log Collector. I'd recommend creating a support ticket with your local ESET distributor and providing them with logs.