Dimosthenis 1 Posted February 7, 2020 Share Posted February 7, 2020 Hi to all, I try to make a "Send wake-up call" to any mobile device, and i always get the same message Failed to send Wake-up call to following clients.Device name: Device is not registered to ESET Push Notification Service. Latest version of ESMC and MDM are installed. Βecause it's a test lab environment all the firewall ports are open. Regards, Dimos Link to comment Share on other sites More sharing options...
ESET Staff Mirek S. 18 Posted February 10, 2020 ESET Staff Share Posted February 10, 2020 Hello, MDM should register with EPNS on behalf of devices (devices themselves use FCM or APNS). The reason for this error is EPNS tokens did not make it onto ESMC server for some reason. Please verify MDM proxy can replicate to ESMC server and can connect to EPNS (epns.eset.com:8883/443), otherwise we will need high verbosity logs from MDM and MultiAgents - please create customer care ticket. As a sidenote this issue is "cosmetical" as communication between devices and MDM is triggered by new work for device (task) or by EESA when it has logs, we added EPSN only for "single paint of glass" feeling. HTH Link to comment Share on other sites More sharing options...
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