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whatever happened to customer service

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You have posted in the ESET NOD32 Antivirus forum but in fact you have a license for ESET Intetnet Security which provides better protection. Please make sure that you install EIS and not EAV.

Basically all you need to is:

1, Download ESET Internet Security Live installer from https://www.eset.com/int/home/internet-security/download/ and run it.
2, During installation, enter your license key and that's it.

Should you run into issues and get an error during installation, please post a screen shot of the error.

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