soulfearx 0 Posted January 30, 2020 Share Posted January 30, 2020 i have one PC in my company that's got non-functioning modules, iv tried a reinstall, updated to win10, uninstalled again and reinstalled, and tried a few other options iv found on the forum but none have worked so far... eea_logs.zip Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted January 31, 2020 ESET Staff Share Posted January 31, 2020 This indicates a problem with the protocol filtering. Is it actually enabled ? Was there any older version of ESET installed before? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,234 Posted January 31, 2020 Administrators Share Posted January 31, 2020 You have an old driver epfwwfpr.sys still active for whatever reason. Did you upgrade from Windows 7 to Windows 10? Did you install Endpoint Antivirus v 7.1 on top of v 6.6? Please run the following command as administrator and reboot the machine: sc delete epfwwpr If necessary, reinstall ESET Endpoint Antivirus from scratch. Link to comment Share on other sites More sharing options...
soulfearx 0 Posted February 2, 2020 Author Share Posted February 2, 2020 (edited) yes upgraded to from Win 7, was a issue still in win 7 tho, i guess i could of installed over the top of v6.6, ill give that cmd pmt a go and see how we get on... so the here is a png of what it outputted, and rebooted, it did fix the anti-phishing but network attack and web & email still not functional so uninstalled EEA and reinstalled and uninstalled and reinstalled and now i'm struggling to get EEA to even install now... downloaded a new install from website and it wouldn't install, Edited February 3, 2020 by soulfearx update Link to comment Share on other sites More sharing options...
Administrators Marcos 5,234 Posted February 3, 2020 Administrators Share Posted February 3, 2020 I'm sorry, my mistake. I've made a typo. The correct command is: sc delete epfwwfpr The obsolete driver is obviously running: Display name : epfwwfpr Binary path name : system32\DRIVERS\epfwwfpr.sys (6.6.2030.0) State : 4 RUNNING Link to comment Share on other sites More sharing options...
soulfearx 0 Posted February 5, 2020 Author Share Posted February 5, 2020 ok so that deleted that service, but when reinstalling EEA, it cant stop the 'ESET Services' to reinstall even tho EEA is uninstalled... Link to comment Share on other sites More sharing options...
Administrators Marcos 5,234 Posted February 5, 2020 Administrators Share Posted February 5, 2020 Please use the Uninstall tool in safe mode as per https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool, then install EEA from scratch. Link to comment Share on other sites More sharing options...
Recommended Posts