iPhone turns on, alert displays, but nothing I do suppresses the alert!

[Dzyner 0]

Hi!

I've been having this issue for some time now and it's just plain annoying! Every time my iPhone turns on, even to simply display a notification, this alert pops up. No matter how many times I choose the "Remember action (create rule)" option you see in the screenshot, it still pops up when my iPhone turns on. Is this a bug, and if so when will it be fixed? I'm about to turn off ESET altogether (this happens at least 50 times each day)!

If this is not a bug, what should I be doing differently?

I'm running Cyber Security Pro on a Macbook Pro 2017 running OS V10.15.2.

 

 

Edited January 27, 2020 by Dzyner
Forgot to delete extra image attachment

[Marcos 5,443]

Most likely this is AirDrop communication which is allowed in the work / home network by default. Did you select home / work profile when your network was detected?

[Dzyner 0]

Hi Marcos.

 

Thanks for replying! I've tried all of the things shown in the screenshots below when this alert pops up and nothing works. The alert STILL pops up whenever my iphone comes on. I believe I've chosen all possible combinations of options to save as rules, what am I missing?

[Dzyner 0]

Anyone have any ideas?

[foneil 342]

Have you tried setting a profile and zone (before receiving the pop-up)?

https://support.eset.com/en/KB3327

[Dzyner 0]

Went through the steps at the link you provided and now I can't get out of the an endless "Inbound Traffic" loop between Chrome and an app I use called Cura (see screenshots). No matter what I choose, Allow or Deny, the windows just keep popping up. I force quit Eset and that didn't help. I can't get back into the Eset app in order to revert my changes. Now my Skype isn't connecting and God knows what else is now not connecting as a result. How do I undo this so I can completely uninstall this crappy app that I overpaid for? 

Edited January 27, 2020 by Dzyner

[Dzyner 0]

Awesome, my Mac just crashed while trying to assign rules to the bazillion pop ups. This software is obviously not being properly tested, nor supported so I'll be uninstalling it now.

[Marcos 5,443]

Please post a screen shot of:
1, the firewall rule editor with Home profile selected

2, the Zones list
3, the main firewall window which shows the network to which you are connected and what firewall profile is being used.

[Dzyner 0]

Hi @Marcos

Thanks for the help, but as mentioned I cannot get into the main app because the pop-up windows loop will not allow it. No matter what options I choose under the Advance settings in the pop-up windows (see the screenshots in my previous posts), they keep reappearing and will not allow me into the actual app settings. Furthermore, due to the implementation of the suggestions at the link provided by @foneil (I do appreciate the help, don't get me wrong), which apparently resulted in the resetting of all of the network activity on my system, Skype and other apps that previously relied on outside network connections were failing to connect because the pop-up windows would not "listen" to my instructions.

ESET, if you're listening, your software should not be this complicated, seriously! We should not have to create complex rules and zones, etc in order to accept in/out network traffic that we know and trust. There should be a simpler way of handling these reliably so that issues like these do not occur.

I've actually uninstalled ESET and do not intend to reinstall it unless I hear of a rock solid way of fixing the looping pop-up windows issue AND advice on how to properly and painlessly set it up so that these issues don't return. As it stands I don't think ESET is giving much attention to Mac users based on my experience, and (frankly) the lack of attention to this thread by ESET staff (I assume they monitor it - if not, shame on them).

[Marcos 5,443]

I'd recommend installing ECS Pro from scratch and selecting "Home" or "Work" network when your network is detected. The firewall will allow all local communication then and will not ask you for an action each time when the local or remote port changes.

Quote

the lack of attention to this thread

Two ESET persons have replied here so I'm unsure if that's appropriate to state "the lack of attention".

[Dzyner 0]

27 minutes ago, Marcos said:

Two ESET persons have replied here so I'm unsure if that's appropriate to state "the lack of attention".

If you're saying you work for ESET then you should probably change your title from "Administrator" to "Support", or something else that reflects that you actually work for the company. Or perhaps add a signature line that states you're with ESET support. Otherwise It's assumed you're a forum Administrator, which is different from a company employee under most forums.

Your suggestion to choose Home or Work when the windows pop up is precisely what I've been doing all along that got me to this point. So what you're suggesting doesn't work - at least not when it comes to my originally issue noted under my original post regarding the iPhone.

[Dzyner 0]

@Marcos I finally got around to reinstalling the software after using the Uninstall tool. As a result I'm now able to get into the settings and provide the screenshots you requested (attached). Let me know if I missed any.

[Marcos 5,443]

I don't see anything wrong by a look on the screen shots. I would recommend opening a support ticket with your local ESET distributor who should then pass it to developers at ESET HQ.

[Dzyner 0]

Local distributor? I purchased this through the ESET site. Is that where I'd create the ticket?

Also, since reinstalling the software, so far (knock on wood) things seem more stable than before. I'll give it some time and see if the reinstall fixed the issue. 

Thanks for the help Marcos.

[Marcos 5,443]

It seems that you are from the US so yes, please contact ESET LLC which is our US branch. ESET HQ is in Slovakia in the central Europe.