avielc 48 Posted January 26, 2020 Share Posted January 26, 2020 Hi everyone I have a client task that is running ESET Endpoint Antivirus installing on Macs and got stuck on 3 employees that aren't on the office network anymore.(attached screenshot of the tasks stuck) any chance I can stop them or make ESET stop trying? (maybe via mysql or something?) Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted January 26, 2020 Administrators Share Posted January 26, 2020 You should be able to delete a task if it hasn't been run yet: Link to comment Share on other sites More sharing options...
avielc 48 Posted January 27, 2020 Author Share Posted January 27, 2020 Thanks for replying Marcos for some reason the attachment didn't catch so I'm adding here. As I mentioned the task is already on "Running" state for 3 computers, and nothing changes because they are off the network. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted January 27, 2020 Administrators Share Posted January 27, 2020 The screen shot is from task details. It's not possible to stop already running task since the agent may no longer have connection to the ESMC server and will report the task status later during the next replication. Link to comment Share on other sites More sharing options...
avielc 48 Posted January 27, 2020 Author Share Posted January 27, 2020 Can I remove the other jobs that say "Task started" Using some command directly to the mysql? (I assume this is where it stores the status, but I could be wrong here) Link to comment Share on other sites More sharing options...
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