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avielc

Question| How to stop ERA Client Task

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Hi everyone
I have a client task that is running ESET Endpoint Antivirus installing on Macs 

and got stuck on 3 employees that aren't on the office network anymore.(attached screenshot of the tasks stuck)

any chance I can stop them or make ESET stop trying? (maybe via mysql or something?)

 

Thanks

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You should be able to delete a task if it hasn't been run yet:

image.png

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Thanks for replying Marcos

for some reason the attachment didn't catch

so I'm adding here.

As I mentioned the task is already on "Running" state for 3 computers, and nothing changes because they are off the network.

 

Stuck.JPG

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The screen shot is from task details. It's not possible to stop already running task since the agent may no longer have connection to the ESMC server and will report the task status later during the next replication.

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Can I remove the other jobs that say "Task started" Using some command directly to the mysql? (I assume this is where it stores the status, but I could be wrong here)

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