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Sandor KM

ESA central servers down?

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Good morning,

All our ESA servers don't authenticate anymore. Even checking for product updates keeps failing.

Unable to determine the most recent product version.

Restarted the ESA servers but that did not work.

Is there a central server problem at ESET?

Kind regards,

Sándor

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2 hours ago, Sandor KM said:

Good morning,

All our ESA servers don't authenticate anymore. Even checking for product updates keeps failing.

Unable to determine the most recent product version.

Restarted the ESA servers but that did not work.

Is there a central server problem at ESET?

Kind regards,

Sándor

Hi Sandor,

We are currently investigating this issue, if you are not using Mobile OTP we would recommend enabling as this will allow users to authenticate. If you would like more information please contact your local ESET Office.

Regards,

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Hi Tom,

Setting "Sending OTP by" to use Use custom application [OTP] and a restart of the EFA server solved the problem.

 

Thanks.

Kind regards,

Sándor

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Sorry guys,

OTP didn't solve it and restart didn't help.

ESA web console shows "Unable to determine the most recent product version."

We have latest 2.8.23.0 and using SENDING and PROVISIONING by ESET servers.

If you accept OTP message on mobile nothing happened and after expiration you can enter Master Key.

ESA console shows

Error while getting push data from Provisioning. Suppressing later error messages.

Exception while getting the latest version, status: -3, errorMsg: No packages., os: windows, platform: x64, language: en_US

 

 

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looks like ESA needs some repolish and ESET must get rid of their kill-switch.

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We have replaced a possibly faulty hardware component and believe that the issue should be gone now. Please confirm.

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On 1/24/2020 at 7:09 PM, Marcos said:

We have replaced a possibly faulty hardware component and believe that the issue should be gone now. Please confirm.

Yes, it is working again. Thank you for the update.

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