neok 0 Posted January 20, 2020 Share Posted January 20, 2020 Hi, I have EEAV 6.6 managed with ERA 6.5. I need to find how delete old alert messages on ERA 6.5 console of my Windows PCs. Thanks in advance Link to comment Share on other sites More sharing options...
Perry 2 Posted January 21, 2020 Share Posted January 21, 2020 (edited) Is the license still active? As it seems this client is using an license which is expired. Which also causes that the detection engine is outdated. If you're sure that the client is using an active license and EEA is updated, then i suggest reinstalling (no repair) the Agent. As it could be that the Agent DB is "corrupted". I also recommend to upgrade to ESMC Edited January 21, 2020 by Perry Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted January 21, 2020 ESET Staff Share Posted January 21, 2020 We do not see, whether the machine is connecting to ESMC / ERA. If yes, then the only thing how those statuses will disappear is to perform a product activation task on the computer deploying a correct license, that will let the computer to update. You can´t remove alerts, as those are functionality statuses, matching what should be shown locally on the client. Link to comment Share on other sites More sharing options...
neok 0 Posted January 21, 2020 Author Share Posted January 21, 2020 (edited) @Perry I will try this solution first. Thanks Edited January 21, 2020 by neok Link to comment Share on other sites More sharing options...
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