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How delete old alerts messages


neok
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Hi, I have EEAV 6.6 managed with ERA 6.5.  I need to find how delete old alert messages on ERA 6.5 console of my Windows PCs.

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Thanks in advance

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Is the license still active? As it seems this client is using an license which is expired. Which also causes that the detection engine is outdated.

If you're sure that the client is using an active license and EEA is updated, then i suggest reinstalling (no repair) the Agent. As it could be that the Agent DB is "corrupted".

 

I also recommend to upgrade to ESMC :)

Edited by Perry
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  • ESET Staff

We do not see, whether the machine is connecting to ESMC / ERA. If yes, then the only thing how those statuses will disappear is to perform a product activation task on the computer deploying a correct license, that will let the computer to update. You can´t remove alerts, as those are functionality statuses, matching what should be shown locally on the client. 

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