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santoso

Run command task failed

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Hello,

Yesterday we upgrade era to latest esmc, server upgrade run smoothly
Then we want to upgrade agent 6.x and andpoint to our 1000 and more clients

First, we try software install. It failed and say try manual instalation, we dont want manual installaiton.

Then we try Run Command task, the task is run but agent still not upgrade, try the task to other machine and get same result
We found out in event viewer that problem Error 1921 'Service ESET Remote Administrator Agent' (EraAgentSvc) could not stopped. Verify that you have sufficient priviledges to stop system services.

Computer login with local administrator account, and era agent doesn't have password

How to fix this, please help

Thank you,

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EraAgentSvc doesn't stop when installing or upgrading Endpoint so the error must be unrelated to the issue.

To upgrade Endpoint, send a software install task to clients. We recommend to do it in batches, starting with smaller ones.
If installation fails, it's necessary to troubleshoot the issue on one of the machines, create install logs as per https://support.eset.com/en/how-do-i-generate-an-installation-error-log-for-windows-eset-products and provide it to ESET staff for perusal along with logs collected with ESET Log Collector.

What version of Endpoint do you have currently installed?

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Thanks Marcos,

For clarify, the error came when we try upgrade agent from 6.5 to 7.1

Endpoint upgrade run perfectly with run command task.

Thank you,

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In order to upgrade agent on clients, send an ESMC Component upgrade task to clients:

image.png

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49 minutes ago, Marcos said:

In order to upgrade agent on clients, send an ESMC Component upgrade task to clients:

image.png

We will try this. all i know, it will download the installer from Eset server
Installer will cache in http proxy? so other client will download installer from http proxy
Or all client need to connect to internet and download installer one by one

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If you are using an http proxy then the installer will be cached and other clients will not re-download it again. Therefore it's a good idea to upgrade just one client for a start so that the installer is downloaded and cached.

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