KGundermann 1 Posted January 16, 2020 Share Posted January 16, 2020 We updated the ESET Management Agent from to 7.0.577.0 to 7.1.717.0 on the system where the Security Management Center is running. No we are no longer able to login in the Security Management Center: "Error for login: invalid report template" In trace.log : 2020-01-16 11:18:20 Error: CReportsModule [Thread 28ac]: 2 MessageProcessorThread: Failed to generate a report: VerifyReportTemplate: Unknown symbol usage definition ID: 4514: 1438 2020-01-16 11:18:20 Error: CReportsModule [Thread 28ac]: MsgGenerateReport: Query did not generate a report: MessageProcessorThread: Failed to generate a report: VerifyReportTemplate: Unknown symbol usage definition ID: 4514 2020-01-16 11:18:20 Error: ConsoleApiModule [Thread 16d4]: 35 Error while processing GenerateReport request: VerifyReportTemplate: Unknown symbol usage definition ID: 4514 Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted January 16, 2020 ESET Staff Share Posted January 16, 2020 How you have updated the agent? If you have updated the agent by the means of component upgrade task, that triggered also the update of the Server & Webconsole. I would expect that one of the two components did not update (in this case Webconsole), and therefore it´s not possible to render the new set of data. Link to comment Share on other sites More sharing options...
KGundermann 1 Posted January 16, 2020 Author Share Posted January 16, 2020 Yes, I thought it will also update the Server, but the Server is still on version 7.0.577.0 Could I update the Server or Webconsole manually? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted January 16, 2020 ESET Staff Share Posted January 16, 2020 Yes, I would recommend that you download the all in one installer component, and run the installer locally. Maybe the webconsole was updated, but the server was not (most probable this could happen in case, when your server is 32-bit, as we have discontinued support for 32-bit installers). Link to comment Share on other sites More sharing options...
KGundermann 1 Posted January 16, 2020 Author Share Posted January 16, 2020 uups, yes the server is still 32bit 😩 Can I revert the webconsole to the old installation ? Link to comment Share on other sites More sharing options...
KGundermann 1 Posted January 16, 2020 Author Share Posted January 16, 2020 I restored c:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\era\ from Backup and now I can login again. Thank you for your help ! MichalJ 1 Link to comment Share on other sites More sharing options...
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