Jump to content
Sign in to follow this  
Alex MIB

Can not migrate license from ELA to EBA

Recommended Posts

Hi,

I try to migrate a license from ELA to EBA, but I get this error:
Unable to associate license.

 

I also receive a license transfer confirmation email but by clicking on the link in this email, I get this error message:

We were unable to associate email 
Token was expired

 

 

Share this post


Link to post
Share on other sites

Can you please share your PLID (XXX-XXX-XXX) here, so we can take a look? 

Share this post


Link to post
Share on other sites

Hello, sorry for the late response. I was informed by the team, that this looks like a problem of your antispam / antiphishing solution, that somehow performs "link inspection" upon arrival of the e-mail, and clicks on the link on the behalf of the user. Link is completely Ok, however once clicked on, it expires, and effectively locks you out for the license migration. 

But I am glad that the issue resolved itself. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...