custom application's windows services are not turning on.

[Clinton Babi 0]

We have custom applications for document management system which is built on top of sharepoint and SQL.

Some of the services of the application were not starting unless i disable ESET Endpoint 6.5 firewall. Interactive mode doesn't provide any alerts.

As a workaround, I disable the firewall then start the service and then enable the firewall back. 

Requesting your kind support.

[Marcos 5,257]

First of all, please make sure that you have ESET File Security v7.1 installed on file servers and Endpoint Security v7.2 on clients. Do you have the trusted zone configured properly and the IP address of the machine that attempts to communicate with the local one is in the trusted zone?

[Clinton Babi 0]

5 minutes ago, Marcos said:

First of all, please make sure that you have ESET File Security v7.1 installed on file servers and Endpoint Security v7.2 on clients. Do you have the trusted zone configured properly and the IP address of the machine that attempts to communicate with the local one is in the trusted zone?

Dear Macros, Thanks for your quick response. It is an application server, do I have to install ESET file security or Endpoint security?

Thanks in advance.

[Marcos 5,257]

What operating system is installed there? Windows Server or any of the Windows flavors for workstations?

[Clinton Babi 0]

it is windows server 2016 std. 

server1(App): sharepoint and custom application

server2(Db): SQL 

[Marcos 5,257]

ESET File Security is intended for Windows Server operating systems. Should you need protection for Sharepoint or Exchange server, there are dedicated products for these.

ESET Endpoint Antivirus and ESET Endpoint Security are intended for workstations.