GeorgeL 0 Posted January 6, 2020 Share Posted January 6, 2020 My current Licence expires Jan 15 2020, I renewed the Licence and installed it on all my workstations. All is working fine except the LiveGrid. I get the following message The Credentials used to access ESET LiveGrid servers are not correct. Do I have to wait until Jan 15 when the old Licence expires for the New one to work? Please advise Link to comment Share on other sites More sharing options...
Administrators Marcos 4,709 Posted January 6, 2020 Administrators Share Posted January 6, 2020 Please provide logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
GeorgeL 0 Posted January 6, 2020 Author Share Posted January 6, 2020 File is attached eea_logs.zip Link to comment Share on other sites More sharing options...
GeorgeL 0 Posted January 9, 2020 Author Share Posted January 9, 2020 After 3 week of getting the above error it started working as of Today Thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 4,709 Posted January 9, 2020 Administrators Share Posted January 9, 2020 There was a problem with how the license was issued in 2018. We had to cancel the previous license that was due to expire this month to get the license work. Link to comment Share on other sites More sharing options...
GeorgeL 0 Posted January 9, 2020 Author Share Posted January 9, 2020 Thank you Link to comment Share on other sites More sharing options...
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