Troubleshooting the problem of not installing the new version on windows 7

[Samira-ITExpert 0]

Dear all experts

Hi

I've face the problem of not installing the ESET new version I mean version 7.2 on all system which their operating systems is windows 7 no matter what is their platform 

the error that has occurred is : the installation was not completed successfully

At firs I tried to install antivirus by remote deployment tools, The result was installing agent successfully but there was no antivirus version on them so at the next step I install antivirus version locally which suddenly the error which i mentioned above occurred.

I read a lot about this problem, one the exiting solution was running specialized cleaner but it does not a good way and my problem is still remained.

Is there any possible way to solve this problem?

Edited January 5, 2020 by Samira-ITExpert

[Marcos 5,070]

Please make sure that this requirement is met:

Microsoft® Windows® 7 SP1 with latest Windows updates (at least KB4474419 and KB4490628)

[Samira-ITExpert 0]

Thanks for your reply

I'll definitely do that...

 

[Samira-ITExpert 0]

Dear Marcos

I downloaded them based on the clients platform, then I tried to run them on clients 

in some cases I faced with an Error with this content : It's not applicable!

so my problem was remained and because of the force of protecting client I installed the previous version of antivirus on that clients

 

[Marcos 5,070]

Please generate an install log as per https://support.eset.com/en/how-do-i-generate-an-installation-error-log-for-windows-eset-products and upload it here.