Samira-ITExpert 0 Posted January 5, 2020 Share Posted January 5, 2020 (edited) Dear all experts Hi I've face the problem of not installing the ESET new version I mean version 7.2 on all system which their operating systems is windows 7 no matter what is their platform the error that has occurred is : the installation was not completed successfully At firs I tried to install antivirus by remote deployment tools, The result was installing agent successfully but there was no antivirus version on them so at the next step I install antivirus version locally which suddenly the error which i mentioned above occurred. I read a lot about this problem, one the exiting solution was running specialized cleaner but it does not a good way and my problem is still remained. Is there any possible way to solve this problem? Edited January 5, 2020 by Samira-ITExpert Link to comment Share on other sites More sharing options...
Administrators Marcos 4,910 Posted January 5, 2020 Administrators Share Posted January 5, 2020 Please make sure that this requirement is met: Microsoft® Windows® 7 SP1 with latest Windows updates (at least KB4474419 and KB4490628) Link to comment Share on other sites More sharing options...
Samira-ITExpert 0 Posted January 5, 2020 Author Share Posted January 5, 2020 Thanks for your reply I'll definitely do that... Link to comment Share on other sites More sharing options...
Samira-ITExpert 0 Posted January 7, 2020 Author Share Posted January 7, 2020 Dear Marcos I downloaded them based on the clients platform, then I tried to run them on clients in some cases I faced with an Error with this content : It's not applicable! so my problem was remained and because of the force of protecting client I installed the previous version of antivirus on that clients Link to comment Share on other sites More sharing options...
Administrators Marcos 4,910 Posted January 7, 2020 Administrators Share Posted January 7, 2020 Please generate an install log as per https://support.eset.com/en/how-do-i-generate-an-installation-error-log-for-windows-eset-products and upload it here. Link to comment Share on other sites More sharing options...
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