Samira-ITExpert 0 Posted January 5, 2020 Posted January 5, 2020 (edited) Dear all experts Hi I've face the problem of not installing the ESET new version I mean version 7.2 on all system which their operating systems is windows 7 no matter what is their platform the error that has occurred is : the installation was not completed successfully At firs I tried to install antivirus by remote deployment tools, The result was installing agent successfully but there was no antivirus version on them so at the next step I install antivirus version locally which suddenly the error which i mentioned above occurred. I read a lot about this problem, one the exiting solution was running specialized cleaner but it does not a good way and my problem is still remained. Is there any possible way to solve this problem? Edited January 5, 2020 by Samira-ITExpert
Administrators Marcos 5,735 Posted January 5, 2020 Administrators Posted January 5, 2020 Please make sure that this requirement is met: Microsoft® Windows® 7 SP1 with latest Windows updates (at least KB4474419 and KB4490628)
Samira-ITExpert 0 Posted January 5, 2020 Author Posted January 5, 2020 Thanks for your reply I'll definitely do that...
Samira-ITExpert 0 Posted January 7, 2020 Author Posted January 7, 2020 Dear Marcos I downloaded them based on the clients platform, then I tried to run them on clients in some cases I faced with an Error with this content : It's not applicable! so my problem was remained and because of the force of protecting client I installed the previous version of antivirus on that clients
Administrators Marcos 5,735 Posted January 7, 2020 Administrators Posted January 7, 2020 Please generate an install log as per https://support.eset.com/en/how-do-i-generate-an-installation-error-log-for-windows-eset-products and upload it here.
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