KFMF 0 Posted December 30, 2019 Share Posted December 30, 2019 Hello Were can I get the needed username and the password for the actvating of my ESET Smart Security Premium Multiplattform lizenz for a Linux Desktop PC. I only got a Lizenz-Key but no Username and no Password!!! For a Linux Desktop PC I need a Username and a password!!! Please for a short answer!!! Please for help!!! Thanks a lot ! Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 389 Posted December 31, 2019 ESET Moderators Share Posted December 31, 2019 Hello, Please contact the ESET Authorized Reseller or Distributor from which you purchased the license. They can provide you with the credentials used to register ESET NOD32 Antivirus for Linux Desktop. Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
KFMF 0 Posted December 31, 2019 Author Share Posted December 31, 2019 Hello Thanks - But I purchased the product directly from the Eset-Homepage. On the invoice I found Nexway SAS as a trade partner of ESET. (but no contact informations. I have had sent mails over the ESET Hompage but got no answer!? How can I get in touch with the right guys to solve the issue? br Knut Fiedler Link to comment Share on other sites More sharing options...
techylordz 1 Posted December 31, 2019 Share Posted December 31, 2019 Check out this link, I think it might help: https://support.eset.com/en/transfer-my-eset-product-to-a-new-computer-or-device Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted December 31, 2019 Most Valued Members Share Posted December 31, 2019 3 minutes ago, techylordz said: Check out this link, I think it might help: https://support.eset.com/en/transfer-my-eset-product-to-a-new-computer-or-device I believe it won't , he bought the license from somewhere for ESET Antivirus , the website that he bought from provided him only a license key(cdkey) , a license key has no place in ESET v4 , you need a username and password Some suppliers do supply you with the username and password along the license key when you buy a new license , and some doesn't Link to comment Share on other sites More sharing options...
techylordz 1 Posted December 31, 2019 Share Posted December 31, 2019 3 minutes ago, Rami said: I believe it won't , he bought the license from somewhere for ESET Antivirus , the website that he bought from provided him only a license key(cdkey) , a license key has no place in ESET v4 , you need a username and password Some suppliers do supply you with the username and password along the license key when you buy a new license , and some doesn't Oh... I didn't realize that. So I guess the best chance of solving this is to contact the seller. That can be a pain in the behind. I hope they respond and fix the issue. Nightowl 1 Link to comment Share on other sites More sharing options...
KFMF 0 Posted December 31, 2019 Author Share Posted December 31, 2019 Hi I send 3 - 4 messages but nobody respond.... I send mails to ESET and also to Nexway SAS but no answer... What can I do? Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted December 31, 2019 Most Valued Members Share Posted December 31, 2019 50 minutes ago, KFMF said: Hi I send 3 - 4 messages but nobody respond.... I send mails to ESET and also to Nexway SAS but no answer... What can I do? If the seller doesn't reply to you , I guess your best bet is to contact ESET Support , they can help you , but mostly they will tell you to go back to the seller, but you can say that the seller isn't replying to your emails. Link to comment Share on other sites More sharing options...
KFMF 0 Posted December 31, 2019 Author Share Posted December 31, 2019 Thanks it helps!!! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted January 25, 2020 Administrators Share Posted January 25, 2020 23 hours ago, salmanaligeek said: Facing same issues. Official ESET support is not replying 😞 You seem to be from Pakistan. Not sure if international treaties allow for selling in this country. If allowed, the local authorized seller should provide support or ask ESET HQ for assistance if they can't help. Have you created a support ticket and were assigned a ticket ID? Link to comment Share on other sites More sharing options...
itman 1,749 Posted January 25, 2020 Share Posted January 25, 2020 1 hour ago, Marcos said: Not sure if international treaties allow for selling in this country. Appears it is sold in Pakistan since Eset has an authorized partner there: https://www.eset.com/int/business/partner/find/pakistan/ Link to comment Share on other sites More sharing options...
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