Guest tommy bugg Posted May 24, 2013 Share Posted May 24, 2013 And yes, my pop up blocker is on (Windows 7). This site seemed to be malicious for when I called they wanted to clean my computer and gave me a reference number and then I noticed on their site a note from Microsoft that this may be a dangerous site, etc.........I hung up. Link to comment Share on other sites More sharing options...
Former ESET Employees JavierSeguraNA 36 Posted May 24, 2013 Former ESET Employees Share Posted May 24, 2013 Hello, It is difficult to tell what was done to your computer with the limited information we have. At this point, I would recommend that you follow the steps in the knowledgebase article below:hxxp://kb.eset.com/esetkb/SOLN2505&ref=esf Link to comment Share on other sites More sharing options...
Former ESET Employees AlexJ 9 Posted May 25, 2013 Former ESET Employees Share Posted May 25, 2013 (edited) I have actually seen this 24x7 help application on a computer before. It is a small picture of a man with a headset on and it appears on every window in the top right corner. 24x7 help should be in the Programs and Features list in Control Panel. Start from your desktop with nothing open and follow the steps below. Step 1: Click the Start button in the bottom left corner of the screen Step 2: In the search box type appwiz.cpl and hit Enter on the keyboard Step 3: Find 24x7 or 24x7 help in the list and double click it to start the uninstall process Edited May 25, 2013 by Alex Jones Link to comment Share on other sites More sharing options...
Janus 210 Posted May 25, 2013 Share Posted May 25, 2013 Hey! Just to illustrate for others what Alex is talking about, and what the OP (Original Poster) is struggling against. A little info about the file in question: MD5: 3803612a1a6c31188e9884512b406fea Cheers, Janus Link to comment Share on other sites More sharing options...
Former ESET Employees AlexJ 9 Posted May 25, 2013 Former ESET Employees Share Posted May 25, 2013 Hey! Just to illustrate for others what Alex is talking about, and what the OP (Original Poster) is struggling against. A little info about the file in question: MD5: 3803612a1a6c31188e9884512b406fea Cheers, Janus Exactly, thanks Janus! Link to comment Share on other sites More sharing options...
Tor 2 Posted May 26, 2013 Share Posted May 26, 2013 Hi If that file 24x7 is so annoying, can it then not be marked as a potentially unwanted program? Then we at least can have time to a second thought ! (Janus has come up with the MD5) Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 366 Posted May 29, 2013 ESET Moderators Share Posted May 29, 2013 Hello, ESET's threat researchers have been notified about the program. Regards, Aryeh Goretsky Link to comment Share on other sites More sharing options...
ESET Moderators Aryeh Goretsky 366 Posted June 2, 2013 ESET Moderators Share Posted June 2, 2013 Hello,If you still have a copy of the file, please submit it to the virus lab by following the instructions in ESET Knowledgebase Article 141, "How to submit virus or potential false positive samples to ESET's labs."Regards,Aryeh Goretsky Link to comment Share on other sites More sharing options...
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