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can't get rid of pop up: "24 x 7 help"


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#1 Guest_tommy bugg_*

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Posted 24 May 2013 - 04:10 PM

And yes, my pop up blocker is on (Windows 7).  This site seemed to be malicious for when I called they wanted to clean my computer and gave me a reference number and then  I noticed on their site a note from Microsoft that this may be a dangerous site, etc.........I hung up.


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#2 JavierSeguraNA

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Posted 24 May 2013 - 09:33 PM

Hello,

 

It is difficult to tell what was done to your computer with the limited information we have. At this point, I would recommend that you follow the steps in the knowledgebase article below:
http://kb.eset.com/e...OLN2505&ref=esf


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#3 AlexJ

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Posted 25 May 2013 - 05:31 AM

I have actually seen this 24x7 help application on a computer before. It is a small picture of a man with a headset on and it appears on every window in the top right corner.

24x7 help should be in the Programs and Features list in Control Panel.

Start from your desktop with nothing open and follow the steps below.

Step 1: Click the Start button in the bottom left corner of the screen

Step 2: In the search box type  appwiz.cpl and hit Enter on the keyboard

Step 3: Find 24x7 or 24x7 help in the list and double click it to start the uninstall process


Edited by Alex Jones, 25 May 2013 - 05:37 AM.

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#4 Janus

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Posted 25 May 2013 - 09:43 AM

Hey!

Just to illustrate for others what Alex is talking about, and what the OP (Original Poster) is struggling against.

A little info about the file in question: MD5: 3803612a1a6c31188e9884512b406fea

 

Cheers, Janus

 

 

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#5 AlexJ

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Posted 25 May 2013 - 05:49 PM

Hey!

Just to illustrate for others what Alex is talking about, and what the OP (Original Poster) is struggling against.

A little info about the file in question: MD5: 3803612a1a6c31188e9884512b406fea

 

Cheers, Janus

Exactly, thanks Janus!


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#6 Tor

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Posted 26 May 2013 - 05:31 PM

Hi

If that file 24x7 is so annoying, can it then not be marked as a potentially unwanted program? Then we at least can have time to a second thought ! (Janus has come up with the MD5)

 


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#7 Aryeh Goretsky

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Posted 29 May 2013 - 02:13 AM

Hello,

 

ESET's threat researchers have been notified about the program.

 

Regards,

 

Aryeh Goretsky


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#8 Aryeh Goretsky

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Posted 02 June 2013 - 07:03 AM

Hello,

If you still have a copy of the file, please submit it to the virus lab by following the instructions in ESET Knowledgebase Article 141, "How to submit virus or potential false positive samples to ESET's labs."

Regards,

Aryeh Goretsky


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