Jump to content

Install of ESMCAgentInstaller.sh failed at MacOS Catalina


PaulBO
 Share

Recommended Posts

Hi together.

Now have a license for our company for more than 2 months but their product still does not work. Is really very unsatisfactory.

First, the installation took a lot of time where I expected a docker-image. But well now the EraServer runs on a VM. There I built an installation agent (standard) and tried to install.

We use more than 90% of Mac in our company but the ESMCAgent can not be installed.

Here's the log:

 

ESET Management Agent live installer script. Copyright © 1992-2019 ESET, spol. s r.o. - All rights reserved.
 * Hostname: eset.example.com
 * Port: 2222
 * Installer: hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.1.840.0/agent_macosx_x86_64.dmg

Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v7/7.1.840.0/agent_macosx_x86_64.dmg':
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100 42.3M  100 42.3M    0     0  28.5M      0  0:00:01  0:00:01 --:--:-- 28.5M
Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.V8g1sOc5: OK
Mounting image '/tmp/EraAgentOnlineInstaller.dmg.V8g1sOc5':
Prüfsumme für Protective Master Boot Record (MBR : 0) berechnen …
Protective Master Boot Record (MBR :: Die überprüfte CRC32-Prüfsumme ist $F51392E7
Prüfsumme für GPT Header (Primary GPT Header : 1) berechnen …
 GPT Header (Primary GPT Header : 1): Die überprüfte CRC32-Prüfsumme ist $0CF46D0A
Prüfsumme für GPT Partition Data (Primary GPT Table : 2) berechnen …
GPT Partition Data (Primary GPT Tabl: Die überprüfte CRC32-Prüfsumme ist $28A6256F
Prüfsumme für  (Apple_Free : 3) berechnen …
                    (Apple_Free : 3): Die überprüfte CRC32-Prüfsumme ist $00000000
Prüfsumme für disk image (Apple_HFS : 4) berechnen …
...............................................................................................................................................
          disk image (Apple_HFS : 4): Die überprüfte CRC32-Prüfsumme ist $B923934D
Prüfsumme für  (Apple_Free : 5) berechnen …
                    (Apple_Free : 5): Die überprüfte CRC32-Prüfsumme ist $00000000
Prüfsumme für GPT Partition Data (Backup GPT Table : 6) berechnen …
GPT Partition Data (Backup GPT Table: Die überprüfte CRC32-Prüfsumme ist $28A6256F
Prüfsumme für GPT Header (Backup GPT Header : 7) berechnen …
  GPT Header (Backup GPT Header : 7): Die überprüfte CRC32-Prüfsumme ist $A31E4303
Die überprüfte CRC32-Prüfsumme ist $66FCA8EC
/dev/disk3          	GUID_partition_scheme
/dev/disk3s1        	Apple_HFS                      	/private/tmp/EraAgentOnlineInstaller.mount.KLQUFbLx
Installing package '/tmp/EraAgentOnlineInstaller.mount.KLQUFbLx/Agent-MacOSX-x86_64.pkg':
installer: Package name is ESET Management Agent
installer: Upgrading at base path /
installer: The upgrade was successful.
Cleaning up:
"disk3" ejected.
unlink: /tmp/postflight.plist: No such file or directory

At the programs is now an "ESET Remote Administrator Agent" but this can not be started.

Here is the output from "/Library/Application Support/com.eset.remoteadministrator.agent/Logs":

2019-12-10 11:20:30 Information: [Thread 0x116d08dc0]: Loading ESET modules from /Library/Application Support/com.eset.remoteadministrator.agent//Modules/
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Local time is 2019-12-10 12:20:30
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: ProductLine: era
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: ProductVersion: 7.1.840.0
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: Locale: en_US
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: ProductInstanceID: f4197941-f90e-4d22-ae7e-61bc8ffb99b8
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: ProgramDataDirectory: /Library/Application Support/com.eset.remoteadministrator.agent//
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: ProductConfigurationDirectory: /Library/Application Support/com.eset.remoteadministrator.agent/
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: ProgramLogsDirectory: /Library/Application Support/com.eset.remoteadministrator.agent//Logs/
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: TempDirectory: /tmp/
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: ProgramLibraryDirectory: /Applications/ESET Remote Administrator Agent.app//Contents/MacOS/
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: ProgramEsetUpdatableModulesDirectory: /Library/Application Support/com.eset.remoteadministrator.agent//Modules/
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: InstallConfiguration: CrashDumpsDirectory: /Library/Application Support/com.eset.remoteadministrator.agent//Dumps/
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Hardware Fingerprint: 01009CB9-7B5E-AC18-71AB-2D7132373B3F
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Loaded ESET modules: 1=1074,46=1041B,25=1053,40=1822
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Used memory before loaded module libraries is 31072 KB
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Loading module library Updates
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Updates (used 588 KB)
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Loading module library Symbols
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Symbols (used 432 KB)
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Loading module library Database
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Database (used 532 KB)
2019-12-10 11:20:30 Information: Kernel [Thread 0x116d08dc0]: Loading module library Security
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Security (used 572 KB)
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loading module library Scheduler
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Scheduler (used 516 KB)
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loading module library NetworkGrpc
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loaded module library NetworkGrpc (used 644 KB)
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loading module library Cleanup
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Cleanup (used 524 KB)
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loading module library DataMiners
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loaded module library DataMiners (used 744 KB)
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loading module library DynamicGroups
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loaded module library DynamicGroups (used 444 KB)
2019-12-10 11:20:31 Information: Kernel [Thread 0x116d08dc0]: Loading module library Replication
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Replication (used 532 KB)
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library Automation
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Automation (used 588 KB)
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library Users
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Users (used 436 KB)
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library Policies
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Policies (used 440 KB)
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library OSConnector
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loaded module library OSConnector (used 796 KB)
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library ESSConnector
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loaded module library ESSConnector (used 848 KB)
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library PushNotifications
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loaded module library PushNotifications (used 484 KB)
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library +EVSAConnector
2019-12-10 11:20:32 Warning: Kernel [Thread 0x116d08dc0]: Module library +EVSAConnector was not loaded
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library +ESLCConnector
2019-12-10 11:20:32 Warning: Kernel [Thread 0x116d08dc0]: Module library +ESLCConnector was not loaded
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library +EFSConnector
2019-12-10 11:20:32 Warning: Kernel [Thread 0x116d08dc0]: Module library +EFSConnector was not loaded
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library +EEAConnector
2019-12-10 11:20:32 Warning: Kernel [Thread 0x116d08dc0]: Module library +EEAConnector was not loaded
2019-12-10 11:20:32 Information: Kernel [Thread 0x116d08dc0]: Loading module library +ERAG1ClientConnector
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loaded module library +ERAG1ClientConnector (used 1324 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loading module library +MDMCoreConnector
2019-12-10 11:20:33 Warning: Kernel [Thread 0x116d08dc0]: Module library +MDMCoreConnector was not loaded
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loading module library +VAHCoreConnector
2019-12-10 11:20:33 Warning: Kernel [Thread 0x116d08dc0]: Module library +VAHCoreConnector was not loaded
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loading module library +ProxyConnector
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loaded module library +ProxyConnector (used 616 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loading module library +RDSensorConnector
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loaded module library +RDSensorConnector (used 600 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loading module library +EIAgentConnector
2019-12-10 11:20:33 Warning: Kernel [Thread 0x116d08dc0]: Module library +EIAgentConnector was not loaded
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loading module library +EFDEConnector
2019-12-10 11:20:33 Warning: Kernel [Thread 0x116d08dc0]: Module library +EFDEConnector was not loaded
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loading module library Authentication
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Loaded module library Authentication (used 528 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Used memory before modules load and initialization is 43284 KB
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CUpdatesModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CUpdatesModule (used 112 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CSymbolsModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CSymbolsModule (used 1448 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CDatabaseModule
2019-12-10 11:20:33 Information: CDatabaseModule [Thread 0x116d08dc0]: Startup configuration builder builds successfully ...
2019-12-10 11:20:33 Information: CDatabaseModule [Thread 0x116d08dc0]: Startup connection pool created ...
2019-12-10 11:20:33 Information: CDatabaseModule [Thread 0x116d08dc0]: Builder rebuilds successfully ...
2019-12-10 11:20:33 Information: CDatabaseModule [Thread 0x116d08dc0]: Connection pool recreated ...
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CDatabaseModule (used 1940 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CAgentSecurityModule
2019-12-10 11:20:33 Information: CAgentSecurityModule [Thread 0x116d08dc0]: Initialized CertificationAuthorityManager with crypto library: "LibreSSL 2.2.7"
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CAgentSecurityModule (used 716 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module SchedulerModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module SchedulerModule (used 104 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CNetworkGrpcModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CNetworkGrpcModule (used 652 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CCleanupModule
2019-12-10 11:20:33 Information: CCleanupModule [Thread 0x116d08dc0]: Module initialized
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CCleanupModule (used 44 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CDataMinersModule
2019-12-10 11:20:33 Information: CDataMinersModule [Thread 0x116d08dc0]: DataMinerCompletionHandler: Starting completion handler worker thread
2019-12-10 11:20:33 Information: CDataMinersModule [Thread 0x116d08dc0]: DataMinerCompletionHandler: Starting completion handler worker thread
2019-12-10 11:20:33 Information: CDataMinersModule [Thread 0x116d08dc0]: CStatusLogDataMiner: Initializing local status log cache
2019-12-10 11:20:33 Information: CDataMinersModule [Thread 0x116d08dc0]: CStatusLogDataMiner: Finished initialization of status log cache
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CDataMinersModule (used 2764 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CDynamicGroupsModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CDynamicGroupsModule (used 76 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CReplicationModule
2019-12-10 11:20:33 Information: CReplicationModule [Thread 0x116d08dc0]: CReplicationModule: Initializing message processing
2019-12-10 11:20:33 Information: CReplicationModule [Thread 0x116d08dc0]: CReplicationModule: Module initialization done
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CReplicationModule (used 52 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module AutomationModule
2019-12-10 11:20:33 Information: AutomationModule [Thread 0x116d08dc0]: TaskResumeHandler: There are 0 pending task resume requests.
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module AutomationModule (used 420 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CUsersModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CUsersModule (used 32 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CPoliciesModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CPoliciesModule (used 136 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CSystemConnectorModule
2019-12-10 11:20:33 Information: CSystemConnectorModule [Thread 0x116d08dc0]: No installed ESET Product (EES) version was detected at start
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CSystemConnectorModule (used 120 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CEssConnectorModule
2019-12-10 11:20:33 Information: CEssConnectorModule [Thread 0x116d08dc0]: No trusted product daemon was found.
2019-12-10 11:20:33 Information: CEssConnectorModule [Thread 0x116d08dc0]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CEssConnectorModule (used 60 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CPushNotificationsModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CPushNotificationsModule (used 56 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module ERAG1ClientConnector
2019-12-10 11:20:33 Information: ERAG1ClientConnector [Thread 0x116d08dc0]: <CONNECTOR_MODULE> exception N3Era10Connectors17G1ClientConnector20no_installed_productE occurred at /Users/eraautobuilds/workspace/ERA/release_7.1/397bd482/src/Products/RemoteAdministrator/Src/Connectors/ERAG1ClientConnector/Agent/ProductOfflineConfiguration/UnixProducts.cpp:170. Product not installed.
2019-12-10 11:20:33 Information: ERAG1ClientConnector [Thread 0x116d08dc0]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module ERAG1ClientConnector (used 260 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module AgentToProxyConnectorModule
2019-12-10 11:20:33 Information: AgentToProxyConnectorModule [Thread 0x116d08dc0]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module AgentToProxyConnectorModule (used 168 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module CRDSensorConnectorModule
2019-12-10 11:20:33 Information: CRDSensorConnectorModule [Thread 0x116d08dc0]: Connector was deactivated. No tasks will be processed and no logs will be produced.
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module CRDSensorConnectorModule (used 184 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initializing module AuthenticationModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Initialized module AuthenticationModule (used 100 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Skipping crash dumps sending (disabled in configuration)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Used memory before modules start-up is 52772 KB
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CUpdatesModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CUpdatesModule (used 32 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CSymbolsModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CSymbolsModule (used 44 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CDatabaseModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CDatabaseModule (used 40 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CAgentSecurityModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CAgentSecurityModule (used 68 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module SchedulerModule
2019-12-10 11:20:33 Information: CAgentSecurityModule [Thread 0x700001915000]: Checking agent peer certificate expiration in 30 days
2019-12-10 11:20:33 Information: SchedulerModule [Thread 0x700001998000]: Received message: RegisterSleepEvent
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module SchedulerModule (used 72 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CNetworkGrpcModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CNetworkGrpcModule (used 68 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CCleanupModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CCleanupModule (used 92 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CDataMinersModule
2019-12-10 11:20:33 Information: SchedulerModule [Thread 0x700001998000]: Received message: RegisterTimeEvent
2019-12-10 11:20:33 Information: SchedulerModule [Thread 0x700001998000]: Received message: RegisterTimeEvent
2019-12-10 11:20:33 Information: SchedulerModule [Thread 0x700001998000]: Received message: RegisterTimeEvent
2019-12-10 11:20:33 Information: SchedulerModule [Thread 0x700001998000]: Received message: RegisterTimeEvent
2019-12-10 11:20:33 Information: SchedulerModule [Thread 0x700001998000]: Received message: RegisterTimeEvent
2019-12-10 11:20:33 Information: CDataMinersModule [Thread 0x700001c27000]: Active threats were published
2019-12-10 11:20:33 Information: SchedulerModule [Thread 0x700001998000]: Received message: RegisterSleepEvent
2019-12-10 11:20:33 Information: CDataMinersModule [Thread 0x116d08dc0]: CExclusionHitsAgregatedDataminer: TimeEvent registered with RequestId=5.
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CDataMinersModule (used 384 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CDynamicGroupsModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CDynamicGroupsModule (used 80 KB)
2019-12-10 11:20:33 Information: CDynamicGroupsModule [Thread 0x700001d2d000]: Refreshing dynamic groups after replication
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CReplicationModule
2019-12-10 11:20:33 Information: CReplicationModule [Thread 0x116d08dc0]: CReplicationModule: Starting module
2019-12-10 11:20:33 Information: CReplicationModule [Thread 0x116d08dc0]: CAgentReplicationManager: Starting replication control messages processing
2019-12-10 11:20:33 Information: CDynamicGroupsModule [Thread 0x700001d2d000]: Refreshing dynamic groups templates after replication
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CReplicationModule (used 72 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module AutomationModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module AutomationModule (used 64 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CUsersModule
2019-12-10 11:20:33 Information: AutomationModule [Thread 0x700001eb6000]: Facade: Loading all enabled triggers.
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CUsersModule (used 88 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CPoliciesModule
2019-12-10 11:20:33 Information: CDynamicGroupsModule [Thread 0x700001d2d000]: Refreshing static groups after replication
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CPoliciesModule (used 92 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CSystemConnectorModule
2019-12-10 11:20:33 Information: CDynamicGroupsModule [Thread 0x700001d2d000]: Evaluating dynamic groups templates
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CSystemConnectorModule (used 20 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CEssConnectorModule
2019-12-10 11:20:33 Information: CSystemConnectorModule [Thread 0x70000203f000]: Connecting to product
2019-12-10 11:20:33 Information: SchedulerModule [Thread 0x700001998000]: Received message: RegisterSleepEvent
2019-12-10 11:20:33 Information: SchedulerModule [Thread 0x700001998000]: Received message: RegisterSleepEvent
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CEssConnectorModule (used 140 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CPushNotificationsModule
2019-12-10 11:20:33 Information: CSystemConnectorModule [Thread 0x70000203f000]: Connected to product, processing tasks
2019-12-10 11:20:33 Information: CSystemConnectorModule [Thread 0x70000203f000]: Retrieving general operating system information
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CPushNotificationsModule (used 276 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module ERAG1ClientConnector
2019-12-10 11:20:33 Information: AutomationModule [Thread 0x700001eb6000]: Facade: Trigger has been created [UUID=00000000-0000-0000-7006-00000000000a, TYPE=DYNAMIC_GROUP_JOINED, CONFIG=triggerType: DYNAMIC_GROUP_JOINED].
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module ERAG1ClientConnector (used 244 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module AgentToProxyConnectorModule
2019-12-10 11:20:33 Information: CPushNotificationsModule [Thread 0x700002145000]: Configuring EPNS with timeout = 10 sec and LicenseSeat = 'Default ERAAgent'
2019-12-10 11:20:33 Information: CPushNotificationsModule [Thread 0x700002145000]: EPNS Resource available => initializing Push Notification WakeUp handler
2019-12-10 11:20:33 Information: CPushNotificationsModule [Thread 0x700002145000]: PushNotificationWakeUp: registering with EPNS
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module AgentToProxyConnectorModule (used 232 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module CRDSensorConnectorModule
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module CRDSensorConnectorModule (used 224 KB)
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Starting module AuthenticationModule
2019-12-10 11:20:33 Information: CSystemConnectorModule [Thread 0x70000203f000]: StatusLog_OSINFORMATION_EDITION_STATUS: "Rows":[{"symbols":[{"symbol_type":374,"symbol_data":{"val_int":[1]}},{"symbol_type":368,"symbol_data":{"val_uuid":[{"uuid":"f4197941-f90e-4d22-ae7e-61bc8ffb99b8"}]}},{"symbol_type":375,"symbol_data":{"val_time_date":[{"year":2019,"month":12,"day":10,"hour":11,"minute":20,"second":33}]}},{"symbol_type":377,"symbol_data":{"val_string":["Mac OS"]}},{"symbol_type":378,"symbol_data":{"val_string":["10.15.1"]}},{"symbol_type":379,"symbol_data":{"val_string":["macOS 10.15 (Catalina)"]}},{"symbol_type":381,"symbol_data":{"val_string":["64-bit"]}}]}]
2019-12-10 11:20:33 Information: CSystemConnectorModule [Thread 0x70000203f000]: StatusLog_OSINFORMATION_LOCALE_STATUS: "Rows":[{"symbols":[{"symbol_type":388,"symbol_data":{"val_int":[1]}},{"symbol_type":382,"symbol_data":{"val_uuid":[{"uuid":"f4197941-f90e-4d22-ae7e-61bc8ffb99b8"}]}},{"symbol_type":389,"symbol_data":{"val_time_date":[{"year":2019,"month":12,"day":10,"hour":11,"minute":20,"second":33}]}},{"symbol_type":391,"symbol_data":{"val_string":["de_DE"]}}]}]
2019-12-10 11:20:33 Information: CSystemConnectorModule [Thread 0x70000203f000]: StatusLog_OSINFORMATION_TIMEZONE_STATUS: "Rows":[{"symbols":[{"symbol_type":399,"symbol_data":{"val_int":[1]}},{"symbol_type":393,"symbol_data":{"val_uuid":[{"uuid":"f4197941-f90e-4d22-ae7e-61bc8ffb99b8"}]}},{"symbol_type":400,"symbol_data":{"val_time_date":[{"year":2019,"month":12,"day":10,"hour":11,"minute":20,"second":33}]}},{"symbol_type":402,"symbol_data":{"val_string":["CET"]}},{"symbol_type":403,"symbol_data":{"val_int":[60]}}]}]
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Started module AuthenticationModule (used 144 KB)
2019-12-10 11:20:33 Information: CDynamicGroupsModule [Thread 0x700001d2d000]: Dynamic groups templates evaluation trace:
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000001" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "Microsoft Windows" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Mac OS"] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000002" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "Linux" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Mac OS"] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000003" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "Mac OS" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Mac OS"] is true
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000004" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_res_id: 301989891 val_res_id: 303104045 } symbol_id: 232 used_operator: OP_IN_EXACT }' and symbols [232,] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000005" } versionGuard: 1' with expression 'logicOperator: OR filters { operand { val_res_id: 301989909 } symbol_id: 232 used_operator: OP_EQUAL } filters { operand { val_res_id: 301989910 } symbol_id: 232 used_operator: OP_EQUAL } filters { operand { val_res_id: 301989911 } symbol_id: 232 used_operator: OP_EQUAL } filters { operand { val_res_id: 301989953 } symbol_id: 232 used_operator: OP_EQUAL }' and symbols [232,] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000006" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_res_id: 508906757892866567 } symbol_id: 466 used_operator: OP_EQUAL }' and symbols [466,] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000008" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_res_id: 508906757892866590 } symbol_id: 231 used_operator: OP_NOT_EQUAL }' and symbols [231,] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000009" } versionGuard: 1' with expression 'logicOperator: OR filters { operand { val_res_id: 301989908 } symbol_id: 232 used_operator: OP_EQUAL }' and symbols [232,] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-00000000000a" } versionGuard: 1' with expression 'logicOperator: OR filters { operand { val_string: "Android" } symbol_id: 377 used_operator: OP_EQUAL } filters { operand { val_string: "Android (Device Owner Mode)" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Mac OS"] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-00000000000b" } versionGuard: 1' with expression 'logicOperator: OR filters { operand { val_string: "iOS" } symbol_id: 377 used_operator: OP_EQUAL } filters { operand { val_string: "iOS DEP" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Mac OS"] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-00000000000c" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_int: 2 } symbol_id: 1874 used_operator: OP_IN_MASK }' and symbols [1874,val_int: 18014398509481984] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-00000000000d" } versionGuard: 1' with expression 'logicOperator: AND compositeFilters { logicOperator: AND filters { operand { val_string: "Microsoft Windows" } symbol_id: 377 used_operator: OP_EQUAL } filters { operand { } symbol_id: 379 used_operator: OP_HAS_SUBSTRING negation_operand { val_string: "Server" } } } compositeFilters { logicOperator: AND filters { operand { val_int: 8 } symbol_id: 1874 used_operator: OP_IN_MASK } }' and symbols [377,val_string: "Mac OS"][379,val_string: "macOS 10.15 (Catalina)"][1874,val_int: 18014398509481984] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-00000000000e" } versionGuard: 1' with expression 'logicOperator: AND compositeFilters { logicOperator: AND filters { operand { val_string: "Microsoft Windows" } symbol_id: 377 used_operator: OP_EQUAL } filters { operand { } symbol_id: 379 used_operator: OP_HAS_SUBSTRING negation_operand { val_string: "Server" } } } compositeFilters { logicOperator: AND filters { operand { } symbol_id: 1874 used_operator: OP_IN_MASK negation_operand { val_int: 8 } } }' and symbols [377,val_string: "Mac OS"][379,val_string: "macOS 10.15 (Catalina)"][1874,val_int: 18014398509481984] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-00000000000f" } versionGuard: 1' with expression 'logicOperator: AND compositeFilters { logicOperator: AND filters { operand { val_string: "Microsoft Windows" } symbol_id: 377 used_operator: OP_EQUAL } filters { operand { val_string: "Server" } symbol_id: 379 used_operator: OP_HAS_SUBSTRING } } compositeFilters { logicOperator: AND filters { operand { val_int: 8 } symbol_id: 1874 used_operator: OP_IN_MASK } }' and symbols [377,val_string: "Mac OS"][379,val_string: "macOS 10.15 (Catalina)"][1874,val_int: 18014398509481984] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000010" } versionGuard: 1' with expression 'logicOperator: AND compositeFilters { logicOperator: AND filters { operand { val_string: "Microsoft Windows" } symbol_id: 377 used_operator: OP_EQUAL } filters { operand { val_string: "Server" } symbol_id: 379 used_operator: OP_HAS_SUBSTRING } } compositeFilters { logicOperator: AND filters { operand { } symbol_id: 1874 used_operator: OP_IN_MASK negation_operand { val_int: 8 } } }' and symbols [377,val_string: "Mac OS"][379,val_string: "macOS 10.15 (Catalina)"][1874,val_int: 18014398509481984] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000011" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "Microsoft Windows" } symbol_id: 377 used_operator: OP_EQUAL } filters { operand { } symbol_id: 379 used_operator: OP_HAS_SUBSTRING negation_operand { val_string: "Server" } }' and symbols [377,val_string: "Mac OS"][379,val_string: "macOS 10.15 (Catalina)"] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000012" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "Microsoft Windows" } symbol_id: 377 used_operator: OP_EQUAL } filters { operand { val_string: "Server" } symbol_id: 379 used_operator: OP_HAS_SUBSTRING }' and symbols [377,val_string: "Mac OS"][379,val_string: "macOS 10.15 (Catalina)"] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000013" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "iOS DEP" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Mac OS"] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000014" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { val_string: "Android (Device Owner Mode)" } symbol_id: 377 used_operator: OP_EQUAL }' and symbols [377,val_string: "Mac OS"] is false
Dynamic group template 'uuid { uuid: "00000000-0000-0000-7014-000000000015" } versionGuard: 1' with expression 'logicOperator: AND filters { operand { } symbol_id: 1874 used_operator: OP_IN_MASK negation_operand { val_int: 983055 } }' and symbols [1874,val_int: 18014398509481984] is true
2019-12-10 11:20:33 Information: CSystemConnectorModule [Thread 0x70000203f000]: StatusLog_DEVICEINFORMATION_DEVICE_STATUS: "Rows":[{"symbols":[{"symbol_type":139,"symbol_data":{"val_int":[1]}},{"symbol_type":133,"symbol_data":{"val_uuid":[{"uuid":"f4197941-f90e-4d22-ae7e-61bc8ffb99b8"}]}},{"symbol_type":140,"symbol_data":{"val_time_date":[{"year":2019,"month":12,"day":10,"hour":11,"minute":20,"second":33}]}},{"symbol_type":142,"symbol_data":{"val_string":["Apple Inc."]}},{"symbol_type":143,"symbol_data":{"val_string":["MacBookPro13,3"]}},{"symbol_type":4017,"symbol_data":{"val_string":["C02SX3P2GTFM"]}}]}]
2019-12-10 11:20:33 Information: CDynamicGroupsModule [Thread 0x700001d2d000]: Agent is matching 2 dynamic group templates from 20
2019-12-10 11:20:33 Information: CDynamicGroupsModule [Thread 0x700001d2d000]: Agent is matching dynamic group template 'Operating system is Mac OS' with uuid 00000000-0000-0000-7014-000000000003 and version 1
2019-12-10 11:20:33 Information: CSystemConnectorModule [Thread 0x70000203f000]: StatusLog_IDENTIFIERS_LIST_STATUS: "Rows":[{"symbols":[{"symbol_type":271,"symbol_data":{"val_int":[1]}},{"symbol_type":265,"symbol_data":{"val_uuid":[{"uuid":"f4197941-f90e-4d22-ae7e-61bc8ffb99b8"}]}},{"symbol_type":272,"symbol_data":{"val_time_date":[{"year":2019,"month":12,"day":10,"hour":11,"minute":20,"second":33}]}},{"symbol_type":274,"symbol_data":{"val_res_id":[508906757892866566]}},{"symbol_type":275,"symbol_data":{"val_string":["Paul-MacMaster.fritz.box"]}}]},{"symbols":[{"symbol_type":271,"symbol_data":{"val_int":[1]}},{"symbol_type":265,"symbol_data":{"val_uuid":[{"uuid":"f4197941-f90e-4d22-ae7e-61bc8ffb99b8"}]}},{"symbol_type":272,"symbol_data":{"val_time_date":[{"year":2019,"month":12,"day":10,"hour":11,"minute":20,"second":33}]}},{"symbol_type":274,"symbol_data":{"val_res_id":[508906757892866565]}},{"symbol_type":275,"symbol_data":{"val_string":["Paul-MacMaster"]}}]},{"symbols":[{"symbol_type":271,"symbol_data":{"val_int":[1]}},{"symbol_type":265,"symbol_data":{"val_uuid":[{"uuid":"f4197941-f90e-4d22-ae7e-61bc8ffb99b8"}]}},{"symbol_type":272,"symbol_data":{"val_time_date":[{"year":2019,"month":12,"day":10,"hour":11,"minute":20,"second":33}]}},{"symbol_type":274,"symbol_data":{"val_res_id":[508906757892866564]}},{"symbol_type":275,"symbol_data":{"val_string":["C02SX3P2GTFM"]}}]}]
2019-12-10 11:20:33 Information: AutomationModule [Thread 0x700001eb6000]: SimpleSchedulerTriggerBase: Trigger [UUID=00000000-0000-0000-7006-000000000001, TYPE=REPLICATION] registering scheduler event [StartTime { year: 2019 month: 12 day: 10 hour: 11 minute: 20 second: 33 } TimeSpecification: "R R/1 * * * ? *" UTCLocal: true].
2019-12-10 11:20:33 Information: Kernel [Thread 0x116d08dc0]: Used memory after modules start-up is 55248 KB

And also here is the output from Status.log html:

image.thumb.png.bb6edee9dfd035dfe94feb5cb05e7f29.png

 

Is there a solution to the problem? I do not really want to go to any of our Mac's and do something manually.

 

 

Link to comment
Share on other sites

  • ESET Staff

Hello, I am not completely sure I did understand your post, but what is the actual problem? 

  • Based on the status log, your agent is successfully connecting, it even replicates some matching dynamic groups. 
  • Also, the install log shows, that upgrade was performed successfully, meaning there was previously some other version of ESMC / ERA agent installed. 

When you mention docker image, you talk about ESMC server? We do not provide docker image, just an OVA, that you can import inside your virutalized environments. 

You are free to call our technical support, that should be able to asist you with your questions / problems.

Regards,

Michal 

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...