Geoff Bryan 0 Posted December 9, 2019 Share Posted December 9, 2019 I have been experiencing pervasive blockage of web sites such as Amazon, Facebook, Feedly, and other mainstream sites. This is on a Lenovo laptop running Windows 7 Pro via the latest Chrome browser. After an afternoon spent troubleshooting, I tried uninstralling NOD32. Immediately the problem stopped. There were no warnings or notices about this -- the sites simply would not load. "Connection reset" was the typical message. It looked like a DNS problem, but no amount of troubleshooting in that realm made any difference. Also, it made no difference to turn off "real time protection" in the NOD32 configuration screen. Only a complete uninstall made any difference. What to do? I have turned on Windows Defender for the moment, but would like to have NOD32 working since I just paid for a one-year renewal which is presently going to waste. GB Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted December 9, 2019 Administrators Share Posted December 9, 2019 Does temporarily disabling protocol filtering in the advanced setup make a difference? Please carry on as follows: - under Help and support -> Details for customer care, enable advanced logging - reproduce the issue - stop logging - collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Geoff Bryan 0 Posted December 9, 2019 Author Share Posted December 9, 2019 7 hours ago, Marcos said: Does temporarily disabling protocol filtering in the advanced setup make a difference? Please carry on as follows: - under Help and support -> Details for customer care, enable advanced logging - reproduce the issue - stop logging - collect logs with ESET Log Collector and upload the generated archive here. I would need to reinstall NOD32 to carry out this plan. I may not have time to spend on this for the next couple of days. Link to comment Share on other sites More sharing options...
rubyjb 0 Posted December 15, 2019 Share Posted December 15, 2019 (edited) I am also on a Lenovo laptop running Windows 7 Pro via the latest Chrome browser. After my October 2019 Windows security updates I had problems with ESET even being able to start at boot. I fixed it, but then had the "connection reset" problem where it seemed to break the network adapter. It all has to do with the Windows updates. After i got it all sorted out (and I can't even remember what I did) it was fine, then the December Windows security update came around. After that I had the same problems = so I uninstalled those Windows updates just to have a workable computer with ESET running and internet connected. I obviously need some help too.... Edited December 15, 2019 by rubyjb addit. info. Link to comment Share on other sites More sharing options...
Geoff Bryan 0 Posted December 16, 2019 Author Share Posted December 16, 2019 I have a new ThinkPad on order with WIndows 10 Pro, which should arrive in a couple of weeks. I am just going to transfer my ESET license to that machine, and not try to troubleshoot my current machine. Uninstalling NOD32 fixed my problem. ESET may not be interested in figuring out why their product breaks on Windows 7 Pro since it is approaching its end of life, but I don't have hours to spend reinstalling NOD32 to run tests for the company. Link to comment Share on other sites More sharing options...
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