Robert Becskei 0 Posted December 7, 2019 Share Posted December 7, 2019 Hello everybody , Since today , I am having Problems with ESET . I keep receiving a BSOD randomly . And always 0x1D and failing module EM008K_64.DLL . ================================================== Dump File : 120719-29328-01.dmp Crash Time : 07.12.2019 23:37:59 Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 00000000`00000002 Parameter 2 : 00000000`00000002 Parameter 3 : 00000000`00000000 Parameter 4 : fffff803`2feae5f5 Caused By Driver : em008k_64.dll Caused By Address : em008k_64.dll+e5f5 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+1c14e0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\WINDOWS\Minidump\120719-29328-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 18362 Dump File Size : 567.180 Dump File Time : 07.12.2019 23:40:18 ================================================== I have no idea what is this and why is this happening , can anyone please help me. For now I disabled the firewall , but I am not even sure if this DLL has something to do with the ESET Firewall. Thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted December 7, 2019 Administrators Share Posted December 7, 2019 Please configure Windows to generate complete or active memory dumps, reproduce BSOD and provide a dump in a compressed form for perusal. Link to comment Share on other sites More sharing options...
Robert Becskei 0 Posted December 7, 2019 Author Share Posted December 7, 2019 So I uploaded a memory dump I have , unfortunately Windows 10 was configured to Automatic Memory Dump. I am not sure if this helps you. The link to the file : https://gofile.io/?c=y064nZ I have configured windows to do Active Memory Dumps, if the problem comes back , I will upload the new memory dump. Thank you. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,177 Posted December 9, 2019 ESET Moderators Share Posted December 9, 2019 Hello @Robert Becskei, thank you for the dump file, I opened a ticket for our devs to check it. I will keep you posted. Peter tracking note: P_ESSW-9800 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted December 9, 2019 Administrators Share Posted December 9, 2019 It's caused by an old bug which was revealed thanks to your dump. We should be able to address it via an automatic module update soon. Link to comment Share on other sites More sharing options...
Robert Becskei 0 Posted December 9, 2019 Author Share Posted December 9, 2019 much appreciated! thank you! Link to comment Share on other sites More sharing options...
denixx 7 Posted December 21, 2019 Share Posted December 21, 2019 (edited) Marcos, Having GSODs now... Already have a fulldump, it's weight is 24,3 GiB in 7zip-archive. Please take a look at the attached WinDbg analyze attempt. Will it have interest for you? Also, I've been here: And came from here: 2019-12-21_20-41_analyze.txt 2019-12-21_22-22_lmvm_em008k_64.txt Edited December 21, 2019 by denixx Link to comment Share on other sites More sharing options...
StudioMaX 1 Posted December 26, 2019 Share Posted December 26, 2019 (edited) Has this bug been fixed? Sometimes I get a BSOD for a few times a day, sometimes none for weeks. Minidumps: https://gofile.io/?c=yQ1pOz Edited December 26, 2019 by StudioMaX Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted December 26, 2019 Administrators Share Posted December 26, 2019 It will be fixed in the firewall module 1398+. Link to comment Share on other sites More sharing options...
StudioMaX 1 Posted January 1, 2020 Share Posted January 1, 2020 Do you know when this update will be released publicly? Or how can I avoid this error? At the moment, I get a BSOD several times a day, as well as data loss in some programs due to incorrect file saving. The minidump shows the same driver with the same parameters. As an option, I see only the complete removal of ESET Internet Security, since it is not known when the update will be released. Topboss 1 Link to comment Share on other sites More sharing options...
Topboss 0 Posted January 19, 2020 Share Posted January 19, 2020 Still the bug exist. The report, using nirsoft utility, from computer with win 10 pro 64 bits. Before some versions of ESET inter. sec or ESET smart sec prem didn't have any problem. ============== problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: em008k_64.dll DRIVER_IRQL_NOT_LESS_OR_EQUAL If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** STOP: 0x000000d1 (0x0000000000000002, 0x0000000000000002, 0x0000000000000000, 0xfffff80763d5e5f5) *** em008k_64.dll - Address 0xfffff80763d5e5f5 base at 0xfffff80763d50000 DateStamp 0x5da789b6 ================== And the history of dump files. 011920-12187-01.dmp 19-Jan-20 2:54:13 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000002 00000000`00000002 00000000`00000000 fffff801`6891e5f5 em008k_64.dll em008k_64.dll+e5f5 x64 ntoskrnl.exe+1c14e0 C:\WINDOWS\Minidump\011920-12187-01.dmp 4 15 18362 1,626,869 19-Jan-20 2:54:48 PM 120319-7515-01.dmp 03-Dec-19 10:10:04 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000002 00000000`00000002 00000000`00000000 fffff805`244ce5f5 em008k_64.dll em008k_64.dll+e5f5 x64 ntoskrnl.exe+1c14e0 C:\WINDOWS\Minidump\120319-7515-01.dmp 4 15 18362 770,175 03-Dec-19 10:10:34 PM 112919-6531-01.dmp 29-Nov-19 12:26:01 AM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000002 00000000`00000002 00000000`00000000 fffff804`5789e5f5 em008k_64.dll em008k_64.dll+e5f5 x64 ntoskrnl.exe+1c14e0 C:\WINDOWS\Minidump\112919-6531-01.dmp 4 15 18362 1,331,379 29-Nov-19 12:26:32 AM 112819-5921-01.dmp 28-Nov-19 6:15:15 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000002 00000000`00000002 00000000`00000000 fffff803`4e6be5f5 em008k_64.dll em008k_64.dll+e5f5 x64 ntoskrnl.exe+1c14e0 C:\WINDOWS\Minidump\112819-5921-01.dmp 4 15 18362 1,396,531 28-Nov-19 6:15:45 PM 111319-5734-01.dmp 13-Nov-19 4:32:43 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000002 00000000`00000002 00000000`00000000 fffff807`63d5e5f5 em008k_64.dll em008k_64.dll+e5f5 x64 ntoskrnl.exe+1c14e0 C:\WINDOWS\Minidump\111319-5734-01.dmp 4 15 18362 1,271,949 13-Nov-19 4:33:12 PM Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted January 20, 2020 Administrators Share Posted January 20, 2020 Please configure Windows to generate complete memory dumps as per https://support.eset.com/en/how-do-i-generate-a-memory-dump-manually. When BSOD occurs, a complete memory dump will be generated. We'll need it to determine the cause of the crash. In the mean time, you can provide us with the minidump for perusal. If you are able to reproduce the crash, does updating from the pre-release update channel fix it? Link to comment Share on other sites More sharing options...
Orion13622 0 Posted January 22, 2020 Share Posted January 22, 2020 When will this bug be resolved. I would presume that since it's initial report in December of last year that this would be a priority to resolve sooner rather than later. This is becoming a serious annoyance considering everything else in my system is working normally. If this persists, and is not resolved soon, I will be removing Eset and find a different solution for Anti-virus.On Wed 1/22/2020 8:59:29 AM your computer crashed or a problem was reported crash dump file: C:\Windows\MEMORY.DMP This was probably caused by the following module: em008k_64.dll (0xFFFFF8071F4CE5F5) Bugcheck code: 0xD1 (0x2, 0x2, 0x0, 0xFFFFF8071F4CE5F5) Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL file path: C:\Program Files\ESET\ESET Security\Modules\em008k_64\1544\em008k_64.dll product: ESET Security company: ESET description: Epfw module Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: em008k_64.dll (Epfw module, ESET). Google query: em008k_64.dll ESET DRIVER_IRQL_NOT_LESS_OR_EQUAL Link to comment Share on other sites More sharing options...
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