DiTiNascar 0 Posted December 7, 2019 Share Posted December 7, 2019 Hello, I have specific problem. Days ago the nod32 disappeared. Not started again. And now I have some problems: - folder ESET is empty - only Help files - when try to reapir - it runs but shows "ekr" problem (administrative privilleges) and stops - when try to uninstall - it runs but shows "ekr" problem (administrative privilleges) and stops - when use ESET removal tool - it shows that any ESET programs no exists - and closes - when use live installer in polish language - it shows that latest version of nod is installed and closes - when use live installer in different language - in first page with options (sending data + blocking applications) all options are blocked and unable to continue. Does anyone knows what is it? It's my son's computer - please send answers on the another email subcarpathia@gmail.com Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted December 8, 2019 Administrators Share Posted December 8, 2019 Just to make sure, by the ESET removal tool you mean this one? https://support.eset.com/en/uninstall-eset-manually-using-the-eset-uninstaller-tool Please post a screen shot of the error that you get during installation and also provide logs from ESET Log Collector. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 187 Posted December 8, 2019 Most Valued Members Share Posted December 8, 2019 (edited) 15 hours ago, DiTiNascar said: Hello, I have specific problem. Days ago the nod32 disappeared. Not started again. And now I have some problems: - folder ESET is empty - only Help files - when try to reapir - it runs but shows "ekr" problem (administrative privilleges) and stops - when try to uninstall - it runs but shows "ekr" problem (administrative privilleges) and stops - when use ESET removal tool - it shows that any ESET programs no exists - and closes - when use live installer in polish language - it shows that latest version of nod is installed and closes - when use live installer in different language - in first page with options (sending data + blocking applications) all options are blocked and unable to continue. Does anyone knows what is it? It's my son's computer - please send answers on the another email subcarpathia@gmail.com Do you think your computer has been infected somehow ? , so it could be a malware that attempted to remove ESET and corrupt everything? Did you try to see with ESET Online Scanner https://www.eset.com/int/home/online-scanner/ If some malware is hiding inside your PC? Edited December 8, 2019 by Rami Link to comment Share on other sites More sharing options...
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