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Nod 32 blocking virus


DiTiNascar
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Hello,

I have specific problem.

Days ago the nod32 disappeared. Not started again. And now I have some problems:

- folder ESET is empty - only Help files

- when try to reapir - it runs but shows "ekr" problem (administrative privilleges) and stops

- when try to uninstall - it runs but shows "ekr" problem (administrative privilleges) and stops

- when use ESET removal tool - it shows that any ESET programs no exists - and closes 

- when use live installer in polish language - it shows that latest version of nod is installed and closes

- when use live installer in different language - in first page with options (sending data + blocking applications) all options are blocked and unable to continue.

Does anyone knows what is it?

It's my son's computer - please send answers on the another email

subcarpathia@gmail.com

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Just to make sure, by the ESET removal tool you mean this one? https://support.eset.com/en/uninstall-eset-manually-using-the-eset-uninstaller-tool

Please post a screen shot of the error that you get during installation and also provide logs from ESET Log Collector.

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15 hours ago, DiTiNascar said:

Hello,

I have specific problem.

Days ago the nod32 disappeared. Not started again. And now I have some problems:

- folder ESET is empty - only Help files

- when try to reapir - it runs but shows "ekr" problem (administrative privilleges) and stops

- when try to uninstall - it runs but shows "ekr" problem (administrative privilleges) and stops

- when use ESET removal tool - it shows that any ESET programs no exists - and closes 

- when use live installer in polish language - it shows that latest version of nod is installed and closes

- when use live installer in different language - in first page with options (sending data + blocking applications) all options are blocked and unable to continue.

Does anyone knows what is it?

It's my son's computer - please send answers on the another email

subcarpathia@gmail.com

Do you think your computer has been infected somehow ? , so it could be a malware that attempted to remove ESET and corrupt everything?

Did you try to see with ESET Online Scanner https://www.eset.com/int/home/online-scanner/

If some malware is hiding inside your PC?

Edited by Rami
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