mayowa 1 Posted December 4, 2019 Share Posted December 4, 2019 Dear All, We are unable to deploy ESET to win8.1 OS , after trouble shooting we noticed the presence of true key installer but unable to install it Please advise on a work around , kindly find document for windows log log.rar Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted December 4, 2019 Administrators Share Posted December 4, 2019 Please provide an install log created as per the KB https://support.eset.com/en/how-do-i-generate-an-installation-error-log-for-windows-eset-products as well as logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted December 4, 2019 ESET Staff Share Posted December 4, 2019 Provided event logs indicate that also all-in-one installer might have been used and deployment fails during installation of ESMC Agent. If so, please provide logs as available in %temp%\eset directory of user that executed ESMC installer - full installer logs from each installer execution should be present in one of subfolders. Link to comment Share on other sites More sharing options...
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