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Security Management Center does not update license


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Hello, i've renewed my licences, and my servers and workstation do see the renewal date, but the security management center still see the old date, when i do an update by either replacing the license or going through EBA, nothing happens

 

any insight ?

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  • Administrators

It's weird, last changes to the licenses were made in Nov, ESMC synchronizes with EBA automatically once a day. Do you see a message that synchronization was successful in the license manager? If running a manual synchronization doesn't make any difference, I'd suggest opening a support ticket with customer care.

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  • ESET Staff

What I would try as a last resort before raising a ticket would be to remove the licenses from your ESMC, and try to re-add them again, either manually, or via the business account credentials. Adding them in our test environment shows correct expiration dates, for December 2021.

 

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