Jump to content
Paulo Janeiro

Security Management Center does not update license

Recommended Posts

Hello, i've renewed my licences, and my servers and workstation do see the renewal date, but the security management center still see the old date, when i do an update by either replacing the license or going through EBA, nothing happens

 

any insight ?

Share this post


Link to post
Share on other sites

Do you see a correct expiration date in EBA? If not, what is your license public ID?

Share this post


Link to post
Share on other sites

It's weird, last changes to the licenses were made in Nov, ESMC synchronizes with EBA automatically once a day. Do you see a message that synchronization was successful in the license manager? If running a manual synchronization doesn't make any difference, I'd suggest opening a support ticket with customer care.

image.png

Share this post


Link to post
Share on other sites

What I would try as a last resort before raising a ticket would be to remove the licenses from your ESMC, and try to re-add them again, either manually, or via the business account credentials. Adding them in our test environment shows correct expiration dates, for December 2021.

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...