Paulo Janeiro 0 Posted December 4, 2019 Share Posted December 4, 2019 Hello, i've renewed my licences, and my servers and workstation do see the renewal date, but the security management center still see the old date, when i do an update by either replacing the license or going through EBA, nothing happens any insight ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted December 4, 2019 Administrators Share Posted December 4, 2019 Do you see a correct expiration date in EBA? If not, what is your license public ID? Link to comment Share on other sites More sharing options...
Paulo Janeiro 0 Posted December 4, 2019 Author Share Posted December 4, 2019 IYes the licenses date are valid in eba 33d-d3v-454 33c-577-sd3 33d-d3s-m4n Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted December 4, 2019 Administrators Share Posted December 4, 2019 It's weird, last changes to the licenses were made in Nov, ESMC synchronizes with EBA automatically once a day. Do you see a message that synchronization was successful in the license manager? If running a manual synchronization doesn't make any difference, I'd suggest opening a support ticket with customer care. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Paulo Janeiro 0 Posted December 4, 2019 Author Share Posted December 4, 2019 I tried that numerous times, it does not get updated at all Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted December 5, 2019 ESET Staff Share Posted December 5, 2019 What I would try as a last resort before raising a ticket would be to remove the licenses from your ESMC, and try to re-add them again, either manually, or via the business account credentials. Adding them in our test environment shows correct expiration dates, for December 2021. Peter Randziak 1 Link to comment Share on other sites More sharing options...
Paulo Janeiro 0 Posted December 5, 2019 Author Share Posted December 5, 2019 Ok, I'll open a ticket with ESET, thanks Link to comment Share on other sites More sharing options...
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