Security Management Center does not update license

[Paulo Janeiro 0]

Hello, i've renewed my licences, and my servers and workstation do see the renewal date, but the security management center still see the old date, when i do an update by either replacing the license or going through EBA, nothing happens

 

any insight ?

[Marcos 5,072]

Do you see a correct expiration date in EBA? If not, what is your license public ID?

[Paulo Janeiro 0]

IYes the licenses date are valid in eba

 

33d-d3v-454

33c-577-sd3

33d-d3s-m4n

[Marcos 5,072]

It's weird, last changes to the licenses were made in Nov, ESMC synchronizes with EBA automatically once a day. Do you see a message that synchronization was successful in the license manager? If running a manual synchronization doesn't make any difference, I'd suggest opening a support ticket with customer care.

[Paulo Janeiro 0]

I tried that numerous times, it does not get updated at all

 

 

[MichalJ 434]

What I would try as a last resort before raising a ticket would be to remove the licenses from your ESMC, and try to re-add them again, either manually, or via the business account credentials. Adding them in our test environment shows correct expiration dates, for December 2021.

 

[Paulo Janeiro 0]

Ok, I'll open a ticket with ESET, thanks