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Error "Login Failed, Connection has failed with the state of 'Not connected'"


mayowa
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Dear All,

A customer is unable to logon to his ESMC web-console, we noticed the the esmc server service stops when we try to access the console with the error below

 Error "Login Failed, Connection has failed with the state of 'Not connected'"

Please kindly advice on a workaround as we have tried everything in https://support.eset.com/en/error-login-failed-connection-has-failed-with-the-state-of-not-connected-in-eset-remote-administrator-6x

For you perusal please find attached document  

sahara.rar

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  • ESET Staff

According to logs, relevant error is:

[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open database "era_dbx" requested by the login. The login failed. (4060)

which means that ESMC is not able to connect to database. Probably wrong credentials are used or database has different name as default name is era_db, not era_dbx.

There were also some issues related to database reported previously, but that should not prevent users to log in.

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