ESET System Cleaner not working

[HANDJOJO 11]

Please advise how to solve "The System Cleaner" didn't working, I have been trying several time to perform the System Cleaner, however didn't working till now.

- Windows 10 64 bit version (1909)

- Eset Internet Security 13.0.22.0, all Module have updated.

Thanks 

[rockyrider 1]

Same here.

[peteyt 393]

9 hours ago, HANDJOJO said:

Please advise how to solve "The System Cleaner" didn't working, I have been trying several time to perform the System Cleaner, however didn't working till now.

- Windows 10 64 bit version (1909)

- Eset Internet Security 13.0.22.0, all Module have updated.

Thanks 

What happens when you reset items? Please also note the system cleaner is designed to be used to help remove settings changed by malware. If you have not been infected you generally don't need to use this.

The problem is the settings could be changed by you and it does not give the exact changed settings and there is as far as I know no way to undo the changes once done

[itman 1,659]

I will also add that I am running Win 10 1909 and my System settings modification count is also 96. I assume this the result of the recent upgrade to 1909.

Do note that this 1909 upgrade was performed differently than previous Win 10 Feature Upgrades which pretty much updated/replaced many OS system files.

Bottom line - I also agree that Eset's System Cleaner should only be run under Eset support request. Running it otherwise might just bork your existing 1909 build.

Edited December 4, 2019 by itman

[HANDJOJO 11]

32 minutes ago, peteyt said:

What happens when you reset items? Please also note the system cleaner is designed to be used to help remove settings changed by malware. If you have not been infected you generally don't need to use this.

The problem is the settings could be changed by you and it does not give the exact changed settings and there is as far as I know no way to undo the changes once done

I have doing the reset by per items, however nothing change, I think this phenomenon occurred after update to Windows 1909, the question is if Left this whether is it to be weak for protection?

[HANDJOJO 11]

4 minutes ago, itman said:

I will also add that I am running Win 10 1909 and my System settings count is also 96. I assume this the result of the recent upgrade to 1909.

Do note that this 1909 upgrade was performed differently than previous Win 10 Feature Upgrades which pretty much updated/replaced many OS system files.

Bottom line - I also agree that Eset's System Cleaner should only be run under Eset support request. Running it otherwise might just bork your existing 1909 build.

I agree this phenomenon occurred after upgrade to Windows 10 1909, then the question if Left this issue whether is it to be weak for protection?  

[New_Style_xd 69]

Guys, I have the same problem, I can not repair. what will be the solution?

[itman 1,659]

14 minutes ago, HANDJOJO said:

I agree this phenomenon occurred after upgrade to Windows 10 1909, then the question if Left this issue whether is it to be weak for protection?  

My opinion is it is Eset that is in error here in regard to flagging the 1909 changes as being problematic, or not set to "default" values.

I trust Microsoft more that Eset in regards to what default OS security settings should be.

[Marcos 5,074]

The issue was reported to developers. I was able to reproduce the same with 1903, 1909 is no different in terms of this issue.

[peteyt 393]

7 hours ago, HANDJOJO said:

I agree this phenomenon occurred after upgrade to Windows 10 1909, then the question if Left this issue whether is it to be weak for protection?  

As Marcos has mentioned it seems to be a bug but as also mentioned it is recommened only to use the system cleaner when trying to recover from an infection

[SlashRose 25]

This has nothing to do with Windows and the build 1909, have the 1909 since the beginning on it and the Eset error is with me only for 2 days so, I will be exactly the same as you shown!

Edit: Is also with the new build of today so Build 13.0.24.0

[HANDJOJO 11]

18 hours ago, SlashRose said:

This has nothing to do with Windows and the build 1909, have the 1909 since the beginning on it and the Eset error is with me only for 2 days so, I will be exactly the same as you shown!

Edit: Is also with the new build of today so Build 13.0.24.0

We hope ESET developers can release the updater to fix it soon.

 

[HANDJOJO 11]

On 12/5/2019 at 4:35 AM, peteyt said:

As Marcos has mentioned it seems to be a bug but as also mentioned it is recommened only to use the system cleaner when trying to recover from an infection

Dear Peteyt,

So the System Cleaner is not mandatory, the user no need to take any action with reset it even there are some warnings left it.

Thanks

[peteyt 393]

7 hours ago, HANDJOJO said:

Dear Peteyt,

So the System Cleaner is not mandatory, the user no need to take any action with reset it even there are some warnings left it.

Thanks

Nope. It is designed mainly for running after an infection as a virus might change system settings. Thus if your computer is fine there is no reason to change these settings. 

However as mentioned there normally isn't the amount of changes that is currently seen which is due to a bug.

[SlashRose 25]

Had the error already under the 1903, only there was the error after a Windows restart, under the 1903 the error always appeared after Microsoft patches, but as I said after a restart of Windows Verschwunden, but this time you can do it whatever you want, the mistake stays, so the bug already exists a bit longer, so I find it a bit weak by the Eset developers!

[HANDJOJO 11]

12 hours ago, peteyt said:

Nope. It is designed mainly for running after an infection as a virus might change system settings. Thus if your computer is fine there is no reason to change these settings. 

However as mentioned there normally isn't the amount of changes that is currently seen which is due to a bug.

The conclusion is there are the bug in ESET System Cleaner (probably after Windows update to 1903) as I remember with Windows 1809 nothing happen The System Cleaner have the Green Check-mark. 

So we are waiting the patch of ESET Internet Security to solve it.

Thanks

[mohammad51 0]

Hi

The same happened with me  ( window 7 ultimate 32 bit )

Is not there any solution ? I read a comment advised " Don't run the system cleaner unless think inflected

Another comment said :  " you can't do this unless you are administer, so how ?

Another comment :  Thus if your computer is fine there is no reason to change these settings. 

And I think my computer is fine

I tested it by anti-malware as well 

So, why does the program display this message ???????????????

I see no solution yet !

 

 

Edited December 7, 2019 by mohammad51

[itman 1,659]

7 hours ago, mohammad51 said:

So, why does the program display this message ???????????????

I see no solution yet !

A sure fire way to get banned from this forum is to keep posting the same topic repeatedly. @Marcos has responded to your previous posting.

[Marcos 5,074]

Those updating from the pre-release update channel have the issue already fixed. The others will receive the fix with regular updates within a few days.

[HANDJOJO 11]

9 hours ago, Marcos said:

Those updating from the pre-release update channel have the issue already fixed. The others will receive the fix with regular updates within a few days.

Thank you Marcos for your kind information.

[Purpleroses 21]

Has the fix come through regular updates yet because I have not seen a change on my side?  Do I have anything to worry about with 96 system changes that were made?

[itman 1,659]

37 minutes ago, Purpleroses said:

Has the fix come through regular updates yet because I have not seen a change on my side?  Do I have anything to worry about with 96 system changes that were made?

It's fixed on my EIS 13.0.24 installation. Mine now only shows 1 system settings change. Note that I am on pre-release updates.

[SlashRose 25]

When will the fix finally come via the regular update?

[Marcos 5,074]

Many users have already received the module via regular updates. I expect the release to continue next week.

[peteyt 393]

6 hours ago, Purpleroses said:

Has the fix come through regular updates yet because I have not seen a change on my side?  Do I have anything to worry about with 96 system changes that were made?

Updates might take a while as they are often rolled out gradually so you should get it soon. As to being worried, as mentioned earlier it is recommended that you only visit the system cleaner when trying to remove changes made by an infection so if you don't suspect an infection you should be fine.