reisender1967 12 Posted December 2, 2019 Share Posted December 2, 2019 (edited) Hello, The computer's scan suddenly stops working. It starts, but does not scan any files. Even after 10 hours, 0 checked files are still displayed. It does not matter whether the scan is started manually or automatically. I run an automatic scan every Sunday. According to the log, this was still carried out correctly on 24.11.2019. Yesterday the scan was stuck at 0 files, even after 10 hours it still returned 0 files. Greetings Christian Amendment: Immediately after booting the computer, the scan can be started normally and runs without problems. Some time later it will hang at 0 files after the start. Edited December 2, 2019 by reisender1967 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,071 Posted December 2, 2019 Administrators Share Posted December 2, 2019 If you are able to reproduce the issue, I'd suggest carrying on as follows: - start logging with Procmon - right-click the scan task in Scheduler and select Run now - after the scan completes, stop logging - save the log, compress it and convey it along with logs collected with ESET Log Collector to customer care for perusal. Link to comment Share on other sites More sharing options...
Recommended Posts