Jump to content

Computer scan does not work

Recommended Posts


The computer's scan suddenly stops working. It starts, but does not scan any files. Even after 10 hours, 0 checked files are still displayed. It does not matter whether the scan is started manually or automatically.

I run an automatic scan every Sunday. According to the log, this was still carried out correctly on 24.11.2019. Yesterday the scan was stuck at 0 files, even after 10 hours it still returned 0 files.



Amendment: Immediately after booting the computer, the scan can be started normally and runs without problems. Some time later it will hang at 0 files after the start.


Edited by reisender1967
Link to comment
Share on other sites

  • Administrators

If you are able to reproduce the issue, I'd suggest carrying on as follows:
- start logging with Procmon
- right-click the scan task in Scheduler and select Run now
- after the scan completes, stop logging
- save the log, compress it and convey it along with logs collected with ESET Log Collector to customer care for perusal.

Link to comment
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...