jestersq5 0 Posted November 30, 2019 Share Posted November 30, 2019 This is the Attention message I'm getting, and it just started. Any thoughts? ESET LiveGrid is not accessible The credentials used to access ESET LiveGrid servers are not correct. In 'Help and support'... it's says Paid (1 device) and valid till 8/1/2022 , version 13.0.22.0 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted November 30, 2019 Administrators Share Posted November 30, 2019 Please provide logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
jestersq5 0 Posted November 30, 2019 Author Share Posted November 30, 2019 Created a case and submitted the logs just moments ago. Thanks! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted November 30, 2019 Administrators Share Posted November 30, 2019 If you want you can upload ELC logs here so that I can check if you license can authorize against LiveGrid servers alright. Link to comment Share on other sites More sharing options...
jestersq5 0 Posted November 30, 2019 Author Share Posted November 30, 2019 I'd send them to you directly, but not posting logs in a public forum. Link to comment Share on other sites More sharing options...
itman 1,538 Posted November 30, 2019 Share Posted November 30, 2019 23 minutes ago, jestersq5 said: I'd send them to you directly, but not posting logs in a public forum. File attachments to forum postings can only be viewed by Eset moderators. Link to comment Share on other sites More sharing options...
jestersq5 0 Posted November 30, 2019 Author Share Posted November 30, 2019 (edited) Attachment deleted Edited November 30, 2019 by jestersq5 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted November 30, 2019 Administrators Share Posted November 30, 2019 Where did you purchase the license? It was issued in India and was canceled, it was highly overused. We strongly recommend purchasing a license only from authorized sellers. Link to comment Share on other sites More sharing options...
jestersq5 0 Posted November 30, 2019 Author Share Posted November 30, 2019 Given to me as gift, and now I know why... Link to comment Share on other sites More sharing options...
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