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nouvel ordinateur (new computer)

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voilà j"ai changer d'ordinateur et impossible de récupérer mon compte , j'ai du acheter un nouvel abonnement .
donc j'ai perdu ce qui restait sur mon abonnement précédent. comment récupérer le temps restant sur le premier abonnement ? 


Machine translation:

I've changed computers and can not get my account, I had to buy a new subscription.
so I lost what was left on my previous subscription. how to recover the remaining time on the first subscription?

Edited by Marcos
Machine translation added
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