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Brendon Wilson

ESET File Security install on Windows Server 2019

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Downloaded and install a trial on one of our non production servers. On finishing the install we got a full system restart without warning. Event viewer confirms the unplanned restart.

Version 7.1.12006.0

On restart I'm prompted for updates but each time we get an update was interrupted even though it finishes the download.

Anyone seen any of these before ?? (I've checked existing threads before posting)

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A computer restart is not required after a fresh install, only after upgrade from an older version. Even then the machine is not restarted automatically but the protection status changes and notifies you that a restart is needed.

When installing a security product remotely, the option to automatically reboot is not enabled by default:

image.png

 

Are there any recent records in the system event log about a crash that might have occurred during installation, e.g. due to a clash with another driver or whatever?

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Please see additional info below.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff806756fd528). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: eec078d3-5aff-4d72-ade9-1eeaaede09bf.

Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: a
P2: 0
P3: 2
P4: 0
P5: fffff806756fd528
P6: 10_0_17763
P7: 0_0
P8: 272_3
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\112619-30328-01.dmp
\\?\C:\Windows\TEMP\WER-448640-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3B7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F6.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER453.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER492.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_f6f38b9b3d27d775c5016383e56f12ebe5649f_00000000_cab_02ef04a1

Analysis symbol: 
Rechecking for solution: 0
Report Id: eec078d3-5aff-4d72-ade9-1eeaaede09bf
Report Status: 4
Hashed bucket: 
Cab Guid: 0

The previous system shutdown at 09:34:17 on ‎26/‎11/‎2019 was unexpected.

 

 

 

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Please upload the dump to a safe location in a compressed form and drop me a private message with a download link.

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Haven't got any private message from you. Please try to re-send.

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