Brendon Wilson 0 Posted November 26, 2019 Share Posted November 26, 2019 Downloaded and install a trial on one of our non production servers. On finishing the install we got a full system restart without warning. Event viewer confirms the unplanned restart. Version 7.1.12006.0 On restart I'm prompted for updates but each time we get an update was interrupted even though it finishes the download. Anyone seen any of these before ?? (I've checked existing threads before posting) Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 26, 2019 Administrators Share Posted November 26, 2019 A computer restart is not required after a fresh install, only after upgrade from an older version. Even then the machine is not restarted automatically but the protection status changes and notifies you that a restart is needed. When installing a security product remotely, the option to automatically reboot is not enabled by default: Are there any recent records in the system event log about a crash that might have occurred during installation, e.g. due to a clash with another driver or whatever? Link to comment Share on other sites More sharing options...
Brendon Wilson 0 Posted November 26, 2019 Author Share Posted November 26, 2019 Please see additional info below. The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff806756fd528). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: eec078d3-5aff-4d72-ade9-1eeaaede09bf. Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 0 P3: 2 P4: 0 P5: fffff806756fd528 P6: 10_0_17763 P7: 0_0 P8: 272_3 P9: P10: Attached files: \\?\C:\Windows\Minidump\112619-30328-01.dmp \\?\C:\Windows\TEMP\WER-448640-0.sysdata.xml \\?\C:\Windows\MEMORY.DMP \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3B7.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3F6.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER453.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER492.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_f6f38b9b3d27d775c5016383e56f12ebe5649f_00000000_cab_02ef04a1 Analysis symbol: Rechecking for solution: 0 Report Id: eec078d3-5aff-4d72-ade9-1eeaaede09bf Report Status: 4 Hashed bucket: Cab Guid: 0 The previous system shutdown at 09:34:17 on 26/11/2019 was unexpected. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 26, 2019 Administrators Share Posted November 26, 2019 Please upload the dump to a safe location in a compressed form and drop me a private message with a download link. Link to comment Share on other sites More sharing options...
Brendon Wilson 0 Posted December 9, 2019 Author Share Posted December 9, 2019 Sent you a message with the link. Thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 9, 2019 Administrators Share Posted December 9, 2019 Haven't got any private message from you. Please try to re-send. Link to comment Share on other sites More sharing options...
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