How to resolve a "No alerts" security risk?

[ShadsNZ 0]

Hi folks, 

I have one computer being reported in my ESET SMC dashboard as a security risk.  When I review its details the risk is that there are "No alerts".

I haven't been able to find any details as to what might cause this.

 

This issue has only occurred after upgrading to the latest agent and end point versions:

 

ESET Management Agent 7.1.717.0Up-to-date version

ESET Endpoint Antivirus 7.2.2055.0Up-to-date version

 

I have checked the status.html page and it looks normal compared to other working PCs.

 

Any suggestions?

Thanks

 

 

[MichalJ 434]

Can you please post a screenshot from the locally running endpoint UI, about what alert is displayed there?  That would help us to determine what is incorrect. 

[ShadsNZ 0]

Thanks for the response.  After a number of days this PC has now cleared the alert itself.