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Problem with ELA Offline License


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Hi Dear ESET Admins

As you can see in pictures , from today morning we have problem with generating Offline Licenses at Ela.eset.com . It will hang on generating and download will not be enables. Just Loading and Loading ...

With Best Regards.

1.jpg

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1 hour ago, Marcos said:

Are you still having the issue? In the morning server maintenance was being performed but it should be over now as I understood.

Yes , We still having the issue in all of our Licenses. Trial , Paid , ...

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  • Administrators

Yes, we confirm that, it will take some time until offline licenses can be generated. Only ELA is affected, from EBA offline licenses can be generated without issues. Is there any reason why you use ELA and not EBA? EBA is the successor of ELA which will be phased out in the future.

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  • ESET Staff

Also, once you migrate the license to EBA, you will see all of your activated seats in there. Secondly, what is the reason for you to use offline license?

In your case, license file generation is restricted, as you have at least one seat activated with offline file that is reaching the internet, which is considered as license policy violation. You will have to reactivate the affected computer properly, before you will be allowed to create further offline license files. 

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On 11/21/2019 at 2:42 PM, Marcos said:

Yes, we confirm that, it will take some time until offline licenses can be generated. Only ELA is affected, from EBA offline licenses can be generated without issues. Is there any reason why you use ELA and not EBA? EBA is the successor of ELA which will be phased out in the future.

Thank You. We used EBA as you said and right now the problem is solved in both EBA and ELA.

Edited by kamiran.asia
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