Virus database update error 8193

[Nabor 0]

My eset database failed to update recently. I tried to clear the cache but the problem still exists. 

Does anyone know how to fix this problem? 

[Marcos 5,727]

It looks like a problem with authorization. Please file a support ticket from the internal form which will also submit necessary logs to customer care for perusal.

Did you purchase a license for EMS? I was able to find only a freemium license registered to your forum's registration email, however, it could be that you used a different registration email when purchasing the license.

[Nabor 0]

8 hours ago, Marcos said:

It looks like a problem with authorization. Please file a support ticket from the internal form which will also submit necessary logs to customer care for perusal.

Did you purchase a license for EMS? I was able to find only a freemium license registered to your forum's registration email, however, it could be that you used a different registration email when purchasing the license.

Yes, it's a separate account. I will try to logout and login on the mobile app if possible and if the problem still exists, I will contact your support team again.

 

Thank you.