Nabor 0 Posted November 21, 2019 Share Posted November 21, 2019 My eset database failed to update recently. I tried to clear the cache but the problem still exists. Does anyone know how to fix this problem? Link to comment Share on other sites More sharing options...
Administrators Marcos 3,983 Posted November 21, 2019 Administrators Share Posted November 21, 2019 It looks like a problem with authorization. Please file a support ticket from the internal form which will also submit necessary logs to customer care for perusal. Did you purchase a license for EMS? I was able to find only a freemium license registered to your forum's registration email, however, it could be that you used a different registration email when purchasing the license. Link to comment Share on other sites More sharing options...
Nabor 0 Posted November 21, 2019 Author Share Posted November 21, 2019 8 hours ago, Marcos said: It looks like a problem with authorization. Please file a support ticket from the internal form which will also submit necessary logs to customer care for perusal. Did you purchase a license for EMS? I was able to find only a freemium license registered to your forum's registration email, however, it could be that you used a different registration email when purchasing the license. Yes, it's a separate account. I will try to logout and login on the mobile app if possible and if the problem still exists, I will contact your support team again. Thank you. Link to comment Share on other sites More sharing options...
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