High Memory Usage After ESET for Domino Upgrade

[ezeitoun 1]

Upgraded to version 7.1.14006.0,
Since then ekrn takes 92GBytes of ram and 35% CPU Usage.

Please Advice.

 

SysInspector-AMERICA-191120-055123.zip

[Peter Randziak 1,223]

Hello @ezeitoun,

In the log you shared there are entries like:

"Entry" = "Product: ESET Mail Security -- Error 5015. Please shut down your IBM Domino server before installing or uninstalling this product."

The Domino service needs to be shut down or restarted so our product can integrate into it.

Simple server restart should resolve the issue for you, please let us know if it helped.

Regards, Peter

[ezeitoun 1]

18 minutes ago, Peter Randziak said:

Hello @ezeitoun,

In the log you shared there are entries like:

"Entry" = "Product: ESET Mail Security -- Error 5015. Please shut down your IBM Domino server before installing or uninstalling this product."

The Domino service needs to be shut down or restarted so our product can integrate into it.

Simple server restart should resolve the issue for you, please let us know if it helped.

Regards, Peter

Doing So (and even rebooting server) shows now 232GB Memory Usage

Please Advice

 

[Peter Randziak 1,223]

Hello @ezeitoun,

so please take a fresh

1. set logs after the reboot with the ESET Log collector tool

2. dump the ekrn.exe process with procdump 

pack those two into and archive, upload them to a safe location and send me a private message with download details so I can check them...

Regards, Peter

[ezeitoun 1]

Removed Installation,
Reinstalled, So Far so Good.