ezeitoun 1 Posted November 20, 2019 Share Posted November 20, 2019 Upgraded to version 7.1.14006.0, Since then ekrn takes 92GBytes of ram and 35% CPU Usage. Please Advice. SysInspector-AMERICA-191120-055123.zip Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 787 Posted November 20, 2019 ESET Moderators Share Posted November 20, 2019 Hello @ezeitoun, In the log you shared there are entries like: "Entry" = "Product: ESET Mail Security -- Error 5015. Please shut down your IBM Domino server before installing or uninstalling this product." The Domino service needs to be shut down or restarted so our product can integrate into it. Simple server restart should resolve the issue for you, please let us know if it helped. Regards, Peter Link to comment Share on other sites More sharing options...
ezeitoun 1 Posted November 20, 2019 Author Share Posted November 20, 2019 18 minutes ago, Peter Randziak said: Hello @ezeitoun, In the log you shared there are entries like: "Entry" = "Product: ESET Mail Security -- Error 5015. Please shut down your IBM Domino server before installing or uninstalling this product." The Domino service needs to be shut down or restarted so our product can integrate into it. Simple server restart should resolve the issue for you, please let us know if it helped. Regards, Peter Doing So (and even rebooting server) shows now 232GB Memory Usage Please Advice Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 787 Posted November 20, 2019 ESET Moderators Share Posted November 20, 2019 Hello @ezeitoun, so please take a fresh 1. set logs after the reboot with the ESET Log collector tool 2. dump the ekrn.exe process with procdump pack those two into and archive, upload them to a safe location and send me a private message with download details so I can check them... Regards, Peter Link to comment Share on other sites More sharing options...
ezeitoun 1 Posted November 20, 2019 Author Share Posted November 20, 2019 Removed Installation, Reinstalled, So Far so Good. Peter Randziak 1 Link to comment Share on other sites More sharing options...
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