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Sander de Cocq

Agent replication failing GetAuthenticationSessionToken

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Hello,

We have an agent that has not been reporting for a long time.  I've reinstalled the agent, and it installed without errors, but it's still not replicating with our SMC. In ela.eset,com, it is reporting.

The server in question can connect to era.ourdomain.com:2222

Collected log files attached.

efsw_logs.zip

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Are there any errors in C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on the client?

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For more precise answer we will need AGENT trace logs. Without those we can just guess: similar error might be caused by fact that Administrator intervention in console is required: could you verify whether there are no open "Questions" for devices in ESMC? It could happen in case duplicate HW or cloning is detected.

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20 hours ago, MartinK said:

For more precise answer we will need AGENT trace logs. Without those we can just guess: similar error might be caused by fact that Administrator intervention in console is required: could you verify whether there are no open "Questions" for devices in ESMC? It could happen in case duplicate HW or cloning is detected.

Thanks for the great response. Yes, I found the computer under Questions and resolved the apparently changed hardware (it is a cloud VPS, so I guess the provider changed something in the VM configuration. We were not aware of any such change.)

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