pronto 6 Posted November 13, 2019 Share Posted November 13, 2019 Servus Community, I have run a task to upgrade the Management Agent to several Windows 10 machines in an evaluation group and now two different versions of the Agent seem to be installed on one PC. This is displayed in the Remote Management Center as well as in the Control Panel of the affected PC. The other PCs do not seem to be experiencing this problem. Is there an explanation for the behavior? What would be the best way to get rid of the obsolete version? Just uninstall it? Thx & Bye Tom Link to comment Share on other sites More sharing options...
mxp 0 Posted November 26, 2019 Share Posted November 26, 2019 we had the same issues with a few clients aswell. simply uninstalling the obsolete Management Agent did the trick for us. Link to comment Share on other sites More sharing options...
Most Valued Members ewong 8 Posted November 27, 2019 Most Valued Members Share Posted November 27, 2019 To note: Use the EsetUninstaller.exe to uninstall it. Link to comment Share on other sites More sharing options...
ESET Staff Mirek S. 18 Posted November 28, 2019 ESET Staff Share Posted November 28, 2019 (edited) Hello, Can you please provide output of 7.1 Agent's Diagnostic.exe action 5) - ActionDumpRegistryKeys. Dump product's registry keys. This should have been fixed in late 7.0 and 7.1, however as we realized only for english installations. If You used localized UI installation or TRANSFORMS=":insert language here" argument of installer in the previous installation the issue is still possible. Please note that Self Defense will prevent creating diagnostic data inside Agent directories so output should be set somewhere not protected. HTH, M. Edited November 28, 2019 by Mirek S. Link to comment Share on other sites More sharing options...
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