Cashrewards 0 Posted November 13, 2019 Share Posted November 13, 2019 Hi Team, We have Management Center (Server), Version 7.1 (7.1.717.0) and Management Agent version 7.0.577.0 on client machines. We are trying to activate the End Security product (7.1.2053.0) by both way manual/remote but it fails with ECP.20006. We didn't have any proxy or firewall setup. Please let me know how to proceed with the activation. Please let me know if any other details required to check on this. PFA the error screenshot. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,050 Posted November 13, 2019 Administrators Share Posted November 13, 2019 Are you able to open an xml at https://edf.eset.com/edf in a browser? Please collect logs with ESET Log Collector and upload it here. Also try running a full disk scan with ESET Online Scanner. Link to comment Share on other sites More sharing options...
Cashrewards 0 Posted November 13, 2019 Author Share Posted November 13, 2019 Hi Marcos, Yes, We can open the XML at https://edf.eset.com/edf in a browser from client machine. I should collect the log from Management Server or client machine ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,050 Posted November 13, 2019 Administrators Share Posted November 13, 2019 I meant ELC logs from the client machine. Are you having the issue on all workstations or only on some of them? Link to comment Share on other sites More sharing options...
Cashrewards 0 Posted November 14, 2019 Author Share Posted November 14, 2019 (edited) Hi Marcos, 1, We lost the old ESET server and Made a new set up with Management Center (Server), Version 7.1 (7.1.717.0) and trying to Sync all the client machine to new setup. Please let us know what is the best way to do that, we have agent & ESET product already installed in many workstations. 2, We are adding new Windows 10 Pro clients to ESET Server to manage remotely, Here is what we did. Installed the agent manually and deployed the ESET End Point product remotely, that works good but the product activation was not successful. So we tried to activate the product manually by ESET Business Account & Purchased key but no luck both failed. 3, Installation and activation on one of the MacBook Pro was successful. PFA the log collected with ESET log collector. Please let me know if any other details required. Thanks. ees_logs.zip Edited November 14, 2019 by Cashrewards Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,128 Posted November 15, 2019 ESET Moderators Share Posted November 15, 2019 Hello @Cashrewards, 1. in case you lost the old management server with not backup you need to redeploy the agents so the have the new 2. My personal guess is that the Windows endpoints are not able to get to https://edf.eset.com/edf do you use any proxy / firewall to control the access to the Internet? The ECP.20006 means that the client fails to establish secure connection to the EDF... note: the proxy is being set per user basis and the ESET service runs under the Local system user ... 3. the process is the same on Windows and macOS as well... Regards, Peter Link to comment Share on other sites More sharing options...
Cashrewards 0 Posted November 17, 2019 Author Share Posted November 17, 2019 It's because of version issue. ESET 7.1 have that activation issue, after the product upgrade to 7.2 it works well both way, remote and manual. Thank you. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,128 Posted November 19, 2019 ESET Moderators Share Posted November 19, 2019 Good, glad it got resolved and thank you for keeping us posted. Peter Link to comment Share on other sites More sharing options...
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