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Muthusankar

False positive - docs.zoho.com

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Dear ESET Team , 
 
Starting from Nov 7th we have received complaints from customers that our domain docs.zoho.com is blocked. One of the customer provided a screen shot, which mentions the ESET ENDPOINT ANTIVIRUS system's message. We have attached the same . It is our core domain and customers were using it excessively , please check and remove the warning as early as possible. We have checked in other online tools which results that we don't host any malicious content. Below are the reports ,    
 
Virustotal : 
 
 
Google Transparency report :
 

 

 
We have sent an email to samples@eset.com also.
 
Regards
Muthusankar
Webmaster , Zoho Corporation 

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Dear Team ,

Can we know the reason for the block ?

It will help us to improve our domain knowledge.

Regards

Muthusankar

Webmaster , Zoho Corporation 

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Probably there was phishing, docId=g5lg8c41174390e324ec19bfd730dcdf156c4.

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Some more IDs with phishing:

hgbyb1856132d5b174fbb8ae2280547250106           
hgbyb38e11986bc564e9a913374c9e4c62eef           
hgbybc3de0ad476e44ae28c738f1abbec8fc9           
hhatwd4bd9f025b224d94880d4b30233ee6dadedew

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7 hours ago, Tracy Brigham said:

We are trying to access Zoho.com/login and we are getting a block?

The issue has been fixed. It was a different website which was blocked and subsequently caused the detection on the above mentioned site.

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