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Alberto Poggi

installation failed this may be a result of malware activity

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Hello, during the installation of eset_internet_security_live_installer_rt_it.exe appears this warning
 
 
 
image.png.d7fd7346a75eea7476e88c8ca8f2c35b.png

After thi warning i have Install and run Online Scanner but this warning reappears.

I have Win 7 pro sp1 - can we hel me

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1, Try running a full disk scan with ESET Online Scanner to rule out possible malware infection.
2, Collect logs with ESET Log Collector and upload the generated archive here. I'd also suggest opening a support ticket with your local customer care so that the issue is tracked and dealt with properly.

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On 11/8/2019 at 12:26 PM, Alberto Poggi said:
Hello, during the installation of eset_internet_security_live_installer_rt_it.exe appears this warning
 
 
 
image.png.d7fd7346a75eea7476e88c8ca8f2c35b.png

After thi warning i have Install and run Online Scanner but this warning reappears.

I have Win 7 pro sp1 - can we hel me

Try using an older version of your product. I just encountered the same error and after going through some log files, I came across one particular line that stated that the used version is not compatible with the operating system that's in use.

Also was OS Win7 SP1

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Make sure all Win updates have been applied. In particular:

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Microsoft® Windows® 7 SP1 with latest Windows updates (at least KB4474419 and KB4490628)

 

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An error like this also occurs if there are insufficient permissions for the temporary folder. Please provide ELC logs for perusal.

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