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KurtPCguy

Constant Trojan/downloader.agent.qhd alerts

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I am receiving multiple “cleaned by deletion” messages from the “email scanner filter” with a logged user of nt authority\network authority. Eset finds nothing when I scan. Can you please advise what I need to do to rid myself of this issue

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To start off, please collect logs with ESET Log Collector and upload the generated archive here. Only ESET staff can access uploaded files.

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All detections come from EdgeTransport.exe, ie. it's malware detected in spammed email that was cleaned / removed by ESET.

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Weird how all the sudden I started getting a bunch of these. Stranger was the user was nt authority and not a common user.   It has slowed up now after I adjusted some spam settings in our cloud filtering solution so I think we are ok now. Thanks for your quick response and help

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It's normal, the service runs in the Network Services account by default:

image.png

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